topic Re: no contact in Full Fibre

no contact

marauder1838 — Fri, 03 Jan 2025 19:30:23 GMT

I put in an order for full fibre on the 18th of December and picked the installation date as required. other than the welcome to full fibre email i received i have had no contact and no equipment has been received, and the installation date is only a few days away.

Re: no contact

ferguson — Fri, 03 Jan 2025 20:21:20 GMT

The quickest way to check would be to contact customer services directly, given that the support team here won't be back online until Monday.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

For the support team here to look into this for you make sure that your personal details including TalkTalk phone number, account number or order number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: no contact

Gliwmaeden2 — Fri, 03 Jan 2025 22:29:42 GMT

The equipment often only arrives on the day / with the engineer, @marauder1838.

Still worth making contact with customer services for peace of mind.

Re: no contact

Chris-TalkTalk — Mon, 06 Jan 2025 08:16:03 GMT

Hi Marauder1838,

As far as I can see the order is going through OK, I'll check again tomorrow

Chris

Re: no contact

marauder1838 — Mon, 06 Jan 2025 10:39:48 GMT

Ok thank you.

Re: no contact

Chris-TalkTalk — Mon, 06 Jan 2025 11:02:10 GMT

No problem 🙂

Re: no contact

Chris-TalkTalk — Tue, 07 Jan 2025 15:11:02 GMT

Order still appears to be going through OK

Chris

Re: no contact

marauder1838 — Tue, 07 Jan 2025 17:15:48 GMT

yep just got e-mail confirmation, thank you for looking in to it.

Re: no contact

Anonymous — Wed, 08 Jan 2025 06:50:48 GMT

Morning,

Thanks for letting us know 🙂

Michelle