topic Re: Landline not able to connect to eero 6. in Full Fibre

Landline not able to connect to eero 6.

Gobfather — Sat, 04 Jan 2025 15:27:19 GMT

How do I keep my landline working ? , the new eero does not have a socket for the phone like the old hub has. Zzzzzzzzzzzzzz

Re: Landline not able to connect to eero 6.

Gliwmaeden2 — Sat, 04 Jan 2025 15:38:12 GMT

Talktalk should have sent you a Digital Voice Adapter, @Gobfather:

https://community.talktalk.co.uk/t5/Articles/Digital-Voice-Adapter/ta-p/2815435

That's if you ordered VOIP at the time of ordering the full fibre. It can't be added later.

Forum staff are back on here after the weekend.

Re: Landline not able to connect to eero 6.

Chris-TalkTalk — Mon, 06 Jan 2025 08:21:00 GMT

Hi Gobfather,

As Gliwmaeden2 has said, if you have the digital voice service (VoIP) you should have received a digital voice adapter, if you haven't then can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris