topic Router needs reboot in Full Fibre

Router needs reboot

hutchys — Sat, 04 Jan 2025 18:02:24 GMT

Hi,

Have a TalkTalk WiFi Hub router (reddish face to it). Finding that have to reboot it most days as various devices seem to lose connection... but not all things. The printer drops out, all the smart devices like plugs and bulbs, android phone.... other devices like ipads/iphones all seem fine. Has not always been like this.... rebooting the devices themselves never seems to work, only if we hard boot the router.

Guess we have had it 6 years of so and trouble in last 6 months

Re: Router needs reboot

ferguson — Sat, 04 Jan 2025 18:15:11 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. It won't be until Monday at the earliest.

Re: Router needs reboot

hutchys — Sat, 04 Jan 2025 18:22:36 GMT

Great, thanks Ferguson

Re: Router needs reboot

Debbie-TalkTalk — Mon, 06 Jan 2025 08:43:24 GMT

Morning @hutchys

I'm sorry to hear this.

The line tests are clear - No faults detected. I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router needs reboot

hutchys — Mon, 06 Jan 2025 18:13:50 GMT

Hi Debbie,

That sounds great. Thanks you very much for responding quickly.

Regards

Re: Router needs reboot

Debbie-TalkTalk — Tue, 07 Jan 2025 07:06:13 GMT

Hi @hutchys

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

Re: Router needs reboot

hutchys — Fri, 10 Jan 2025 18:06:03 GMT

Hi,

Received the new one ok and up and running, thanks again. It said to return the old one or be charged £50. Assume it's ok to wait a week while the new one gets a soak test ?

Thanks

Steve H

Re: Router needs reboot

ferguson — Fri, 10 Jan 2025 18:34:58 GMT

I think they generally allow 14 days for return, but I wouldn't recommend a soak test, just use the new router as you normally would.

Re: Router needs reboot

hutchys — Sat, 11 Jan 2025 12:42:49 GMT

Thanks for that.

I didn't try any sort of soak test 🙂

So I did notice this morning that initially all was working (prime candidates for not working are smart lights, printer, some phones).

Late morning some stopped. So it was ok for 16 hours or so.

While not working I logged onto router admin and dumped off screen what of devices connected.

Used a WiFi scanner to see what was around me... sort of suspecting something like that with the new router in place.

Rebooted router and recollected devices and WiFi scan info.

Initial feeling is that my 2.4GHz band had vanished - this ties up with the the devices that vanish.

It obviously comes back after a reboot and all connect again.

Anyone know what can make the 2.4G band vanish, or any tricks to stop it ?

Thanks in advance

Re: Router needs reboot

hutchys — Sat, 11 Jan 2025 13:07:59 GMT

For a play I have moved to ch 6 on the 2.4G as everyone around seemed to be on ch 1.

see if that helps

Re: Router needs reboot

Anonymous — Mon, 13 Jan 2025 07:40:17 GMT

Morning,

How has your connection been over the last 48hrs?

Thanks

Michelle

Re: Router needs reboot

hutchys — Mon, 13 Jan 2025 22:15:53 GMT

Hi,

Wife had to reboot today. Can tell if the 2.4GHz had "vanished" again from the WiFi explorer as I was not at home, but I suspect yes.

Interestingly though the router did seem to reset itself back to channel 1. Have set it again now to ch 11 to see if that is any different.

Is it "usual" to have the 2.4G band vanish .. The SSID just does not appear on any 2.4G only devices or the WiFi scanner, but the 5G is fine.

Is there anything I can look at in maintenance logs of anything like that to help understand ?

Cheers

Steve H

Re: Router needs reboot

Anonymous — Tue, 14 Jan 2025 06:49:48 GMT

Morning,

@KeithFrench Would you be able to offer any additional wireless advice please?

Thanks

Michelle

Re: Router needs reboot

KeithFrench — Tue, 14 Jan 2025 08:35:07 GMT

Hi @hutchys

@Anonymous has asked me to help you. Please can you send me a PM with all available screenshots from this WiFi Explorer when the 2.4GHz band disappeares and I will investigate it for you.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.