topic Re: Anyone's Internet down? in Full Fibre

Anyone's Internet down?

Wrench — Sun, 05 Jan 2025 13:32:53 GMT

There's no response on Talk Talk chat

Re: Anyone's Internet down?

Blunderpuss — Sun, 05 Jan 2025 13:48:44 GMT

Yes mine and red light on modem

Re: Anyone's Internet down?

Jimmycatsup — Sun, 05 Jan 2025 13:54:26 GMT

Mine also

Re: Anyone's Internet down?

Karl-TalkTalk — Sun, 05 Jan 2025 14:31:28 GMT

Apologies. We have a network issue across the Northwest, affecting Manchester and surrounding areas. I believe this was linked to a power failure, however services are starting to return slowly. Our Teams are working on this currently and I'm just waiting for more information.

Thanks

Karl

Re: Anyone's Internet down?

trevorb100 — Sun, 05 Jan 2025 15:03:35 GMT

Hi. Mine is down too since about 1230. Rebooted the openreach base unit and eero router but not working

Re: Anyone's Internet down?

Kate89 — Sun, 05 Jan 2025 15:21:48 GMT

Me too in M23 my husband is vulnerable with his heart monitoring machine connected to wifi and I filled the relevant form said I would be passed to someone else and just got a message saying it could take till Friday !!!!

Re: Anyone's Internet down?

Gliwmaeden2 — Sun, 05 Jan 2025 15:42:04 GMT

You can track the issue behind the highlighted broadband button on Service Status Dashboard:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: Anyone's Internet down?

Karl-TalkTalk — Sun, 05 Jan 2025 15:51:30 GMT

Staff on the phones / chat will only give a generalisation about sla, at present we have no eta for this issue, but work is ongoing and our engineers are working to restore services as fast as they can. With an issue of this nature, I would be surprised if it lasted longer than 24 hrs.

Karl.