topic Re: City fibre installation in Full Fibre

City fibre installation

Gillle232 — Sat, 04 Jan 2025 20:03:32 GMT

So city fibre have installed in my area but the box for my house was removed because they made a mess. They now can’t connect me because I have no box. How do I get them to come back and install the box outside the house properly. (This is the connection box for each house in the street not the one on your house)

Re: City fibre installation

KeithFrench — Sun, 05 Jan 2025 12:55:40 GMT

I have asked one of TalkTalk's support to pick your thread up and sort this for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: City fibre installation

Chris-TalkTalk — Mon, 06 Jan 2025 12:43:01 GMT

Hi Gillle232,

Did you place an order for Full Fibre?

Chris