topic Re: eero 6 pro won't connect to TV via wifi. in Full Fibre

eero 6 pro won't connect to TV via wifi.

aaronjunited — Sun, 05 Jan 2025 15:27:04 GMT

So I have had the eero 6 pro for a few years now. I have an LG tv that won't connect to the router.

The connection is fine and everything is up to date on the eero. No issues except the TV not connecting.

Can anyone confirm if this is because of an old network adapter in the TV not being compatible with eero 6?

Re: eero 6 pro won't connect to TV via wifi.

ferguson — Sun, 05 Jan 2025 15:33:45 GMT

Try temporarily disabling the 5GHz band in the eero and then try connecting the TV again.

https://support.eero.com/hc/en-us/articles/360049983772-How-Do-I-Temporarily-Hide-the-5GHz-Band-on-My-eero-Network

Re: eero 6 pro won't connect to TV via wifi.

aaronjunited — Sun, 05 Jan 2025 15:54:19 GMT

Thank you for your response. I tried this a few times. I hard reset the TV and restarted router. Still no connecting.

Re: eero 6 pro won't connect to TV via wifi.

ferguson — Sun, 05 Jan 2025 17:32:49 GMT

OK, thanks for trying that. Let's see if the support team can help further.

Re: eero 6 pro won't connect to TV via wifi.

Chris-TalkTalk — Mon, 06 Jan 2025 13:48:06 GMT

Hi aaronjunited,

Just to confirm, has the TV connected OK with a previous router?

Chris

Re: eero 6 pro won't connect to TV via wifi.

aaronjunited — Mon, 06 Jan 2025 13:49:54 GMT

Yes everything was fine before the eero.

Re: eero 6 pro won't connect to TV via wifi.

Chris-TalkTalk — Mon, 06 Jan 2025 13:51:16 GMT

Thanks. What happens when you try to connect the TV, do you get an error message?

Chris

Re: eero 6 pro won't connect to TV via wifi.

aaronjunited — Mon, 06 Jan 2025 13:53:56 GMT

No wifi shows up to connect to. I have disabled the 5ghz band temporary to see if that helped. I have reset TV many times.

Re: eero 6 pro won't connect to TV via wifi.

Chris-TalkTalk — Mon, 06 Jan 2025 14:04:55 GMT

What's the model number of your TV?

Chris

Re: eero 6 pro won't connect to TV via wifi.

aaronjunited — Mon, 06 Jan 2025 14:19:46 GMT

It's an LG model: 29MT31S-PZQ

Re: eero 6 pro won't connect to TV via wifi.

Chris-TalkTalk — Mon, 06 Jan 2025 14:59:31 GMT

Thanks, and you definitely connected it by wifi to your previous router and not Ethernet cable?

Chris

Re: eero 6 pro won't connect to TV via wifi.

aaronjunited — Mon, 06 Jan 2025 15:15:36 GMT

Always wifi with previous router as it's in the bedroom and no ethernet going up there from down stairs.

Wifi signal was full bars with previous router.

Re: eero 6 pro won't connect to TV via wifi.

Chris-TalkTalk — Mon, 06 Jan 2025 15:23:47 GMT

I don't know how feasible it is but have you tried moving the TV nearer to the eero to see if it's a wifi range issue?

Chris

Re: eero 6 pro won't connect to TV via wifi.

aaronjunited — Mon, 06 Jan 2025 15:35:39 GMT

I used a second eero 6 borrowed from a friend to extend Wi-Fi upstairs. But that made no difference to the situation.

Re: eero 6 pro won't connect to TV via wifi.

Anonymous — Mon, 06 Jan 2025 17:23:59 GMT

I found the wi-fi specks for your monitor if these are correct cold this be the reason you are having problems -

802.11b is one of the oldest Wi-Fi standards. It supports a theoretical maximum throughput of 11 Mbps over short ranges using the 2.4GHz band.

Re: eero 6 pro won't connect to TV via wifi.

aaronjunited — Mon, 06 Jan 2025 19:00:49 GMT

The older talk-talk router was on the 2.4GHz band and the eero has a function that disables the 5GHz band to allow 2.4GHz to connect without interference. But sadly this doesn't work.

Re: eero 6 pro won't connect to TV via wifi.

Anonymous — Tue, 07 Jan 2025 06:53:19 GMT

Morning,

@KeithFrench - Would you be able to provide any advice please?

Thanks

Michelle

Re: eero 6 pro won't connect to TV via wifi.

KeithFrench — Tue, 07 Jan 2025 08:40:25 GMT

Hi @aaronjunited

@Anonymous has asked me to help you. If your TV only uses 802.11b, then it is very insecure and should not be used. However, I will have to look into the specs of your eero Pro 6 to see if it even supports that standard. Could you connect the TV via an Ethernet cable?

Re: eero 6 pro won't connect to TV via wifi.

KeithFrench — Wed, 08 Jan 2025 15:39:40 GMT

HI @aaronjunited

EDIT: Both the eero 6 & pro 6 support 802.11b, g,n & ax, not 802.11b. However, 802.11b is so insecure it should never be used.

Re: eero 6 pro won't connect to TV via wifi.

aaronjunited — Tue, 07 Jan 2025 14:18:40 GMT

Ahh damn. I see. So as i suspected i knew the eero was causing me difficulties.

Connecting via ethernet isn't an option for two reasons. One being there is only one ethernet connection on the eero that goes to my PC in living room.

Two: I have no way of getting a cable up to the bedroom.