topic How do I turn off channel optimisation in Full Fibre

How do I turn off channel optimisation

Helrow — Mon, 06 Jan 2025 14:37:17 GMT

Please can WiFi optimization be turn off as my WiFi keeps dropping and reconnecting

Re: How do I turn off channel optimisation

Karl-TalkTalk — Mon, 06 Jan 2025 14:53:03 GMT

We cannot turn off Wi-Fi optimisation. We no longer have this option.

Thanks

Karl.

Re: How do I turn off channel optimisation

KeithFrench — Mon, 06 Jan 2025 14:55:12 GMT

That is no longer a possibility @Helrow as the support staff on here are not allowed to disable it. It is a business decision and nothing can be done about it.

However, I provide a free & impartial service to investigate the cause of all WiFi reception issues & sometimes WiFi Optimisation is not to blame.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: How do I turn off channel optimisation

Helrow — Mon, 06 Jan 2025 15:30:09 GMT

Please can you send the information as my WiFi keeps dropping thanks

Re: How do I turn off channel optimisation

KeithFrench — Mon, 06 Jan 2025 15:46:43 GMT

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.