topic Router Broken in Full Fibre

Router Broken

TracyMiller — Tue, 07 Jan 2025 20:14:42 GMT

Hi My router is broken, it won't power up and it is like something came loose as it rattles like a piece is loose. Could a replacement be sent?

Let me know asap as I need internet urgently for work.

Thanks

Tracy

Re: Router Broken

ferguson — Tue, 07 Jan 2025 20:21:38 GMT

Which router is it? If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Router Broken

Karl-TalkTalk — Wed, 08 Jan 2025 06:53:49 GMT

Hi @TracyMiller

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl