topic Audio description permanently on AD button pressed in Full Fibre

Audio description permanently on AD button pressed

Stevengnye — Tue, 07 Jan 2025 21:38:29 GMT

Audio description does not turn off tried AD button on remote and tv settings.

Re: Audio description permanently on AD button pressed

fr8ys — Tue, 07 Jan 2025 22:27:18 GMT

Which box do you have so we can offer advice?

Re: Audio description permanently on AD button pressed

Karl-TalkTalk — Wed, 08 Jan 2025 07:05:45 GMT

Also, is this on all programs or within an app such as Iplayer , ITVX etc.

Thanks

Karl.

Re: Audio description permanently on AD button pressed

Stevengnye — Wed, 08 Jan 2025 10:44:59 GMT

All programs

Re: Audio description permanently on AD button pressed

Stevengnye — Wed, 08 Jan 2025 10:45:25 GMT

TV Hub

Re: Audio description permanently on AD button pressed

Karl-TalkTalk — Wed, 08 Jan 2025 10:46:55 GMT

And the AD/SUB button (Bottom left) is not switching this off ?

Thanks

Karl.

Re: Audio description permanently on AD button pressed

Stevengnye — Wed, 08 Jan 2025 11:02:38 GMT

Have removed power from hub and rebooted and appears to have resolved issue. Have had problem with hub since installation of sound and picture not in sync this issue cleared yesterday so assumed this was resolved by talktalk but this was when AD issue started so possibly just needed power off reboot to finish install of corrective intervention.

Re: Audio description permanently on AD button pressed

Karl-TalkTalk — Wed, 08 Jan 2025 11:06:17 GMT

OK, glad the reboot sorted this out for you.

Karl.