topic Re: Connection lost between midnight and 1.00 am in Full Fibre

Connection lost between midnight and 1.00 am

Fedup29 — Mon, 06 Jan 2025 22:21:47 GMT

I have seen posts on this subject but cannot see any fixes. This is getting really annoying now as we need the internet to be working 24/7 and obviously that is what we are paying Talk Talk for. I have checked the homework settings and the kids settings but it is all turned off. This is happening so often now. Please can someone help. Thank you.

Re: Connection lost between midnight and 1.00 am

Gliwmaeden2 — Mon, 06 Jan 2025 22:44:28 GMT

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Re: Connection lost between midnight and 1.00 am

Anonymous — Tue, 07 Jan 2025 07:40:04 GMT

Good morning,

I'm sorry to hear this. Could you log into your My Account please and check your HomeSafe/KidSafe settings, particulary Homework Time.

Thanks

Michelle

Re: Connection lost between midnight and 1.00 am

Fedup29 — Tue, 07 Jan 2025 08:24:45 GMT

I have checked and both kid safe and homework are off

Thank you for assisting with this.

Re: Connection lost between midnight and 1.00 am

Anonymous — Tue, 07 Jan 2025 08:35:19 GMT

Morning,

Can I just confirm, is only ever between 12-1 that this happens please? Do any lights change on the router? Do you see any error messages when you can't connect?

Thanks

Michelle

Re: Connection lost between midnight and 1.00 am

Fedup29 — Tue, 07 Jan 2025 15:41:52 GMT

This is the only time that it doesn’t work at all. The router lights just look like they do normally. All very strange.

Re: Connection lost between midnight and 1.00 am

Anonymous — Wed, 08 Jan 2025 06:45:57 GMT

Morning,

Ok, could you try adding HomeSafe/Kidsafe in your My Account please and once this shows as active then remove them again in My Account.

Michelle