topic Re: My broadband was cancelled in September 2024 due to moving out of property in Full Fibre

My broadband was cancelled in September 2024 due to moving out of property

Siennarose28 — Thu, 09 Jan 2025 11:16:14 GMT

Cancelled in September 2024

Re: My broadband was cancelled in September 2024 due to moving out of property

fr8ys — Thu, 09 Jan 2025 11:44:03 GMT

What exactly is your query?

If you can provide details staff can look into and advise the best option for you.

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: My broadband was cancelled in September 2024 due to moving out of property

Arne-TalkTalk — Mon, 13 Jan 2025 13:08:52 GMT

Hi @Siennarose28

I have escalted this, the copper leave behind service was not cancelled at the same time so I have asked the network to cease it ASAP.

Regards