topic Re: Refer a friend link not working in Full Fibre

Refer a friend link not working

Woody179! — Fri, 13 Dec 2024 14:59:15 GMT

Hi,

I'm trying to refer a friend via my account, when I click on the link, the page displays but constantly refreshes, I've tried using Edge, Firefox and Google Chrome but still get the same results, also I've tried clearing my cookies.

Re: Refer a friend link not working

Divsec — Fri, 13 Dec 2024 15:23:49 GMT

Hi @Woody179! If it's any consolation the same happened to me when I tried!

Your post has been escalated but bear in mind we are Friday afternoon so you might not hear till Monday.

Re: Refer a friend link not working

Woody179! — Fri, 13 Dec 2024 15:34:10 GMT

Hi @Divsec

Thanks for the reply, at least I now know the problem was not anything to do with my PC.

Paul

Re: Refer a friend link not working

Anonymous — Sat, 14 Dec 2024 10:46:14 GMT

When you refer a friend does this have to be a new customer to TT or does getting someone to move to FTTP from an old package or FTTC count?

Re: Refer a friend link not working

Divsec — Sat, 14 Dec 2024 12:01:11 GMT

Hi @Anonymous you would be better off starting your own thread, but the answer should be no.

Re: Refer a friend link not working

Anonymous — Sat, 14 Dec 2024 13:22:39 GMT

New thread opened as i have found more info.

Re: Refer a friend link not working

Woody179! — Wed, 18 Dec 2024 13:02:45 GMT

Hi,

I've just tried again and the page still constantly refreshes.

Paul

Re: Refer a friend link not working

Arne-TalkTalk — Wed, 18 Dec 2024 13:07:26 GMT

Hi Woody179!

Can you ensure that pop up/ad blockers are disabled.

Re: Refer a friend link not working

Woody179! — Wed, 18 Dec 2024 13:24:21 GMT

Hi Arne,

Just turned my addblocker off, unfortunately I still get the same problem,

Paul

Re: Refer a friend link not working

Arne-TalkTalk — Wed, 18 Dec 2024 13:51:00 GMT

Do all other sections of My Account work?

Re: Refer a friend link not working

Woody179! — Wed, 18 Dec 2024 15:03:27 GMT

Hi Arne,

Yes, all the other My account sections work fine.

Paul

Re: Refer a friend link not working

Arne-TalkTalk — Thu, 19 Dec 2024 15:08:11 GMT

Ok, Ill try and replicate it and log it as a fault.

Re: Refer a friend link not working

Woody179! — Mon, 30 Dec 2024 19:59:09 GMT

are there any updates?

Re: Refer a friend link not working

Divsec — Mon, 30 Dec 2024 20:51:21 GMT

Hi @Woody179! I think we both know , not yet. I wish I had more positive news.

Re: Refer a friend link not working

Woody179! — Mon, 30 Dec 2024 20:57:11 GMT

Thanks @Divsec, I understand what your saying, the only problem is that my friends keep asking me to send them a referral link.

Re: Refer a friend link not working

Divsec — Mon, 30 Dec 2024 21:19:05 GMT

Perhaps @Arne-TalkTalk could point you to someone who can generate one for you, let's see what tomorrow brings.

Re: Refer a friend link not working

ferguson — Mon, 30 Dec 2024 21:27:27 GMT

For what it's worth I just tried it myself: endless refresh with a tantalising glimpse of the page lying behind it, then disappearing etc. etc.

Re: Refer a friend link not working

Divsec — Mon, 30 Dec 2024 21:39:47 GMT

Yes me too and I've tried several browsers and VPN to no avail. Scripting error one would have to guess.

Re: Refer a friend link not working

Woody179! — Thu, 09 Jan 2025 12:24:46 GMT

Hi,

I've managed to get the referral link by contacting TalkTalk directly on 08000491160 - if you go to the link in your account, it still doesn't work but there is now this phone number.

Thanks,

Paul

Re: Refer a friend link not working

Divsec — Thu, 09 Jan 2025 13:14:21 GMT

Well done thanks for the update, and the number.