topic Re: URGENT in Full Fibre

URGENT

Busterr8 — Thu, 09 Jan 2025 18:43:19 GMT

Hi, I have had no Internet all day and have tried disconnecting and reconnecting but just says connected without internet.

I have serious health issues and one of them is problems with my heart which mean I have a pacemaker and a remote monitor which scans my heart constantly and notifies the emergency services if it triggers an alarm. The cardiology department have just phoned to see if im OK and I've had to explain my internet is down. She said this could be a life and death issue and to contact my provider ASAP.

Could someone please help or advise me on what I need to do as I've never done anything like this before.

Kind regards

Mike

Re: URGENT

ferguson — Thu, 09 Jan 2025 18:56:18 GMT

Sorry to hear this, call 0345 172 008 before 7:00pm, otherwise you will need to wait until the support team are back online in the morning.

Re: URGENT

Anonymous — Fri, 10 Jan 2025 07:15:31 GMT

Hi Mike,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle