topic Re: Upgraded Internet not working in Full Fibre

Upgraded Internet not working

Tomma36 — Thu, 09 Jan 2025 19:52:27 GMT

Upgraded to fiber900. Connected eero pro6. No Internet.

Chat useless. After my working hrs before 7pm phone call useless as technical team not working anymore. How can this be reported and fixed???!!!!

Re: Upgraded Internet not working

ferguson — Thu, 09 Jan 2025 20:21:52 GMT

Is the ONT showing as connected?

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Upgraded Internet not working

Tomma36 — Thu, 09 Jan 2025 22:57:51 GMT

LOS is in red

Re: Upgraded Internet not working

ferguson — Thu, 09 Jan 2025 23:41:31 GMT

OK, well that means your fibre connection is down. Try switching off the ONT for 30 minutes and then power it up again. And do complete your community profile as I mentioned earlier.

Re: Upgraded Internet not working

Tomma36 — Fri, 10 Jan 2025 05:19:23 GMT

And then what?🤣 wait for another 2 days?🤦‍♀️🤣

Re: Upgraded Internet not working

Chris-TalkTalk — Fri, 10 Jan 2025 09:36:37 GMT

Hi Tomma36,

I'm sorry to hear that you're experiencing problems with your service. Did you try switching the ONT off for 30 minutes as ferguson suggested?

Chris

Re: Upgraded Internet not working

Tomma36 — Fri, 10 Jan 2025 09:38:46 GMT

I did and still nothing

Re: Upgraded Internet not working

Chris-TalkTalk — Fri, 10 Jan 2025 14:49:50 GMT

OK thanks. I'll pass this over to our Future Fibre team and ask them to take a look

Chris