topic Re: Internet not working in Full Fibre

Internet not working

Rjduk — Thu, 09 Jan 2025 21:37:18 GMT

We have had no internet for over 3 days. We have been unable to contact talk talk in this time. We work from home and have lost 3 days work.

We have followed all the suggested reset steps but have a flashing orange light. Help please!

Re: Internet not working

Debbie-TalkTalk — Fri, 10 Jan 2025 07:37:53 GMT

Hi @Rjduk

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Internet not working

Rjduk — Fri, 10 Jan 2025 08:59:49 GMT

I have added this now

Re: Internet not working

Debbie-TalkTalk — Fri, 10 Jan 2025 09:22:33 GMT

Hi @Rjduk

Thanks for updating your Community Profile.

The line tests are clear - No faults detected.

Which lights are showing on the ONT? Have you tried powering down both the router and ONT for a full 30 minutes?

Re: Internet not working

Rjduk — Fri, 10 Jan 2025 18:27:59 GMT

Hello. We have powered down the ONT and the router but it is still not working. We have 2 green lights on the ONT: power and PON. LAN is intermittent. No light is showing for LOS.

Re: Internet not working

Anonymous — Fri, 10 Jan 2025 18:36:06 GMT

On the bottom of your ONT is a factory reset button. Press and hold it for a few seconds (you’ll need a paperclip). See if a hard restart brings it back into sync.

Re: Internet not working

Rjduk — Fri, 10 Jan 2025 19:18:48 GMT

Hello. We have tried this and it is still not working. We still have a flashing orange light on the router.

Re: Internet not working

Gliwmaeden2 — Fri, 10 Jan 2025 19:38:53 GMT

@Rjduk, staff will respond after the weekend now.

Re: Internet not working

Anonymous — Mon, 13 Jan 2025 07:43:06 GMT

Morning,

I'm sorry to hear this. Can I just confirm if this is still happening since your last post and I can escalate this over to our Fault Escalation Team?

Thanks

Michelle