topic Re: Speed not 900 in Full Fibre

Speed not 900

AndyAces1 — Thu, 09 Jan 2025 17:55:15 GMT

Hi, I'm on the fibre 900 package but I've never been able to get speeds above 500. I was previously on fibre 500 but the upgrade does not seem to have had any effect.

Re: Speed not 900

ufo_IV23RU_1 — Thu, 09 Jan 2025 22:03:19 GMT

Watching this one as I've just gone from the 500 to the 900 service but my speeds are still the same as the 500 service. Only just connected up the new Eero box tonight so not sure if it takes a day or so to rise. Got the email from TT saying my service was now live but doesn't look like it so far.

Andy, hope we get this sorted from your enquiry.

Re: Speed not 900

ferguson — Thu, 09 Jan 2025 22:28:28 GMT

@AndyAces1

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

@ufo_IV23RU_1

Please start your own topic so that the support team can look at this individually for you.

Re: Speed not 900

AndyAces1 — Fri, 10 Jan 2025 13:10:36 GMT

Thanks Ferguson I have updated with my account number. It would be great if someone could look into this and provide a fix (I have tried before with several phone calls etc but I eventually gave up)

Re: Speed not 900

Chris-TalkTalk — Fri, 10 Jan 2025 13:55:57 GMT

Hi Andy,

I'll ask our provisioning team to take a look, I'll let you know when I receive an update

Chris

Re: Speed not 900

Chris-TalkTalk — Fri, 10 Jan 2025 14:28:59 GMT

Our provisioning team have found the problem, this should hopefully be resolved in the next few hours

Chris

Re: Speed not 900

Chris-TalkTalk — Mon, 13 Jan 2025 08:47:12 GMT

Hi Andy,

How are you getting on, has your speed increased now?

Chris