topic VOIP in Full Fibre

VOIP

tonywalker — Sun, 12 Jan 2025 08:53:01 GMT

I had full fibre installed on 09 Jan and my VoIP is not working..

1. How do I get talktalk to activate my VoIP ?

2. My account appears to show I have copper for my phone , this was removed by city fibre, how do I tell talktalk this as keep getting moved from operator to operator.

Thankyou

Re: VOIP

KeithFrench — Sun, 12 Jan 2025 15:05:59 GMT

Did you apply for VoIP at the time of the order for full fibre?

Which make/model of router do you have & if it is an eero, have you also been sent a Grandstream unit as well?

Re: VOIP

Anonymous — Mon, 13 Jan 2025 08:21:27 GMT

Hi tony,

Do you currently have an eero or a Wifi Hub 2 router please?

Thanks

Michelle