topic Re: Unable to connect to some websites - eero problem ? in Full Fibre

Unable to connect to some websites - eero problem ?

WHALLETT — Tue, 07 Jan 2025 19:58:43 GMT

Please see example below. It’s been happening now for around two weeks.

Im on eero version 7.6 5-8

Is this a router problem ….

Re: Unable to connect to some websites - eero problem ?

fr8ys — Tue, 07 Jan 2025 20:40:17 GMT

Yes probably. It's probably due to the ad blocker within the Eero app being turned on.

Open the app and under advanced security check if this is set to on. Turn it off and retest.

Did it work?

Re: Unable to connect to some websites - eero problem ?

WHALLETT — Tue, 07 Jan 2025 20:57:56 GMT

Many thanks for your suggestion. I’ve done as you said and turned off ad blocking.

I will do the testing tomorrow as it’s always random websites, I will have to click on a few.

it’s only been happening for 2/3 weeks, it could have started at the time of the last eero update - but I can’t be sure.

Re: Unable to connect to some websites - eero problem ?

Anonymous — Wed, 08 Jan 2025 07:09:36 GMT

Morning,

Please let us know how you get on and if you need any assistance.

Thanks

Michelle

Re: Unable to connect to some websites - eero problem ?

WHALLETT — Sun, 12 Jan 2025 18:35:09 GMT

I’m still having issues when trying to connect to some websites with my eero router. But if I go off WiFi and back to normal 4G then alls well. Please advise if this can be corrected. This is a message a few minutes ago .

Re: Unable to connect to some websites - eero problem ?

Gliwmaeden2 — Sun, 12 Jan 2025 18:59:20 GMT

Did you test the sites with the Eero ad blocker still off, @WHALLETT ?

Re: Unable to connect to some websites - eero problem ?

WHALLETT — Sun, 12 Jan 2025 19:06:34 GMT

Thank you for your reply. Yes the ad blocker is still on. I will switch it off again - not had any success yet either switched on or off.

Re: Unable to connect to some websites - eero problem ?

fr8ys — Sun, 12 Jan 2025 20:19:55 GMT

That was the response I got with as blocker on.

Turning the blocker off solved it for me.

Once changed the value the box should restart for it to take effect.

Re: Unable to connect to some websites - eero problem ?

WHALLETT — Sun, 12 Jan 2025 20:26:47 GMT

Good point. Let me now reboot the eero, with the ad blocker turned off.

I haven’t tried that.

will get back to you

Bill

Re: Unable to connect to some websites - eero problem ?

fr8ys — Sun, 12 Jan 2025 20:31:10 GMT

If you still have issues can you post links to a couple that fail and I'll test on mine tomorrow.

Re: Unable to connect to some websites - eero problem ?

fr8ys — Sun, 12 Jan 2025 20:34:16 GMT

Oh, and if it's like my issue was, is it always links from a Google search to a site that usually sells things, i.e ad click links. It seems like it from your post.

An alternative is not to click sponsored links but go to the firms site direct.

Re: Unable to connect to some websites - eero problem ?

WHALLETT — Sun, 12 Jan 2025 20:35:20 GMT

Many thanks. I will do more testing tomorrow and get back to you thank you for helping me.

Re: Unable to connect to some websites - eero problem ?

Anonymous — Mon, 13 Jan 2025 08:14:04 GMT

Morning,

Please let us know how you get on.

Thanks

Michelle

Re: Unable to connect to some websites - eero problem ?

WHALLETT — Mon, 13 Jan 2025 11:25:42 GMT

Thank you Michelle, I’ve now rebooted the EERO with the Ad Blocker off, as it was suggested to me.

I will know whether this has worked when I’m next on the web.

thanks .. Bill

Re: Unable to connect to some websites - eero problem ?

Anonymous — Mon, 13 Jan 2025 11:36:36 GMT

Ok thanks Bill.

Michelle

Re: Unable to connect to some websites - eero problem ?

WHALLETT — Wed, 15 Jan 2025 20:29:14 GMT

Thank you for everybody’s help. I’ve been on several websites today and have been able to gain access to them all.

So sliding Ad-Blocking switch to off, and then rebooting on my Eero has appeared to have done the job.

(unless I’ve been unfortunate not to have come across those certain websites - fingers crossed).

Re: Unable to connect to some websites - eero problem ?

fr8ys — Wed, 15 Jan 2025 20:55:45 GMT

Great news. Hope it continues. As said I've not had an issue since turning this off.

I'm now just relying on Ad Block on the PC.

Re: Unable to connect to some websites - eero problem ?

Anonymous — Thu, 16 Jan 2025 06:54:31 GMT

Morning Bill,

Thanks for keeping us updated 🙂

Michelle