topic Re: Trustpilot review that I just posted in Full Fibre

Trustpilot review that I just posted

Kalvin356 — Fri, 10 Jan 2025 17:34:39 GMT

The most apalling customer service I have ever experienced. This is the first time I have ever written a negative review but I am outraged at the way I have been fobbed off.

I stupidly agreed to allowed this feckless company provide my full fibre broadband service back in early November and in mid January I am STILL waiting for an engineer to simply connect the wire from the box to the hub.

I have contacted them numerous times and get absolutely nowhere. I have spent literally hours trying to get past their infuriating chatbots I have received update after update after update after update, every update telling me that there's no update and to wait for for an update. I finally got a call from the complaints team who read something meaningless from his script and told me to wait for an update. This is so far beyond pathetic that it's genuinely affecting me. I just want the cable plugged in, how hard can that be.

Re: Trustpilot review that I just posted

Gliwmaeden2 — Fri, 10 Jan 2025 18:35:00 GMT

Forum staff will be back after the weekend, @Kalvin356.

Did you try speaking to Talktalk directly on 03451 720088 [open till 7pm today] 9am - 6pm Saturday?

Add your Talktalk phone number or account number in the profile area for staff to follow up on Monday if you still need help then.

They will need this information to identify your account / order.

Go via your avatar; settings; drop down menu....complete Personal Information. SAVE CHANGES.

Re: Trustpilot review that I just posted

Billx — Fri, 10 Jan 2025 18:57:30 GMT

You seem to imply that all that is needed is to plug the cable from the ONT box and the TalkTalk Hub/router.

If that is the case, why haven't you already done that after such a long time?

Bill

Re: Trustpilot review that I just posted

Kalvin356 — Sat, 11 Jan 2025 08:55:24 GMT

Good point. I should have used the word connect rather than plug. The engineer would indeed need to strip the end of the wires and screw them onto the correct terminals.

Re: Trustpilot review that I just posted

Kalvin356 — Sat, 11 Jan 2025 08:56:30 GMT

Yes I have had numerous phone conversations which have had no value at all

Re: Trustpilot review that I just posted

Gliwmaeden2 — Sat, 11 Jan 2025 10:54:53 GMT

The first thing staff will require is that you complete your community forum profile details, @Kalvin356.

You'll waste more time on Monday if staff have to ask again.

Re: Trustpilot review that I just posted

Chris-TalkTalk — Mon, 13 Jan 2025 07:46:47 GMT

Hi Kalvin356,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Trustpilot review that I just posted

Kalvin356 — Mon, 13 Jan 2025 14:44:50 GMT

Profile details updated

Re: Trustpilot review that I just posted

Chris-TalkTalk — Mon, 13 Jan 2025 14:54:15 GMT

Hi Kalvin356,

Could you please check as it looks as though your profile hasn't updated

Chris