topic Re: Full Fibre Upgrade email in Full Fibre

Full Fibre Upgrade email

Dinklage — Fri, 10 Jan 2025 18:22:30 GMT

For the second time, I have received an unsolicited email.from Talk Talk stating that my Full Fibre installation has been changed as requested?

The first email had the same with a date that did not suit. I tried to change the date via the given link and for everyday for 3 months,there was no available date. I phoned the contact centre and the first assistant had a similar issue for about ten minutes. Unable to select a new date. I was then passed on to another assistant who again seemed to be having issues. Being very frustrated, I ended the call.

A day or so later, I received an email notification stating that the installation had been deferred. Eventually within a few days, I had another email stating cancellation.

Now a couple of weeks on I have the aforementioned email advising of the change of date WHICH I AM NOT AWARE OF MAKING. First I have heard of the installation?

The engineer will apparently arrive on Monday. No idea when?

I trust it there is a change to my service it will be free and working by the time the engineer leaves?

That is of course if they turn up

Re: Full Fibre Upgrade email

Gliwmaeden2 — Fri, 10 Jan 2025 18:41:55 GMT

Staff will not be back on the forum before Monday now, @Dinklage, so I am afraid that you'll need to contact Talktalk directly on the usual phone number / Chat.

Details and opening hours are given near the foot of this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Full Fibre Upgrade email

Dinklage — Mon, 13 Jan 2025 21:41:35 GMT

No engineer turned up. No router has turned up even after email stating g it would be delivered two days before.

No contact. Nothing

Re: Full Fibre Upgrade email

Arne-TalkTalk — Tue, 14 Jan 2025 12:44:08 GMT

Hi Dinklage

City fibre have advised that a hoist is needed for the install. The next available date with the required equipment is 17.03 between 8am and 1 pm.

Really sorry