topic Re: Midnight until one am... No netork in Full Fibre

Midnight until one am... No network

Trebor58 — Tue, 14 Jan 2025 14:33:16 GMT

After spending several hours on different days, talking to chat agents I am still no further forward.

Like many others, my network spasmodically switches off at 00:00 and comes back on at 1 am. I have tried checking if it is Homework time, but I can't locate where I see if it is switched on or off, and the most recent chat agent could not help, so if someone would be so kind as to point me in the right direction, I would appreciate that.

I am on Full Fibre using eeros...

Re: Midnight until one am... No netork

Anonymous — Tue, 14 Jan 2025 06:31:02 GMT

Check this from a similar thread here in the forum -

Just incase anyone else is having this problem, I also had this problem my internet would turn off every night at 12am and I had no idea why. If you log onto your talk talk account and go to my account then scroll down to where it says my security and click onto it and then scroll down and it will say homework time and mine was set to switch the internet off at 12am every day so I switched it off and my internet came back on. Side note I had to swipe down on my phone and switch the internet off and then back on and it was fine. Hope this helps someone.

Re: Midnight until one am... No netork

Anonymous — Tue, 14 Jan 2025 07:02:04 GMT

Hi @Trebor58

How are you getting on? Did this help you locate HomeWork Time in your My Account?

Thanks

Michelle

Re: Midnight until one am... No netork

Trebor58 — Tue, 14 Jan 2025 11:07:22 GMT

I'm sharing here the process I am trying to follow following the listed instructions from DJI_MINI_2_SE.

Step one: Go to MyAccount ✓

Step two: scroll down to where it says my security... Don't see my security only, (Manage your Wi-Fi security)

Step three: Click on (Manage your Wi-Fi security) greeted with the following message.

eero message

Step four: chose option (Find out more) takes me to

eero setup

Step five: go back and try (SuperSafe online security) NOTHING THERE

Step six try (Useful Links) - (Learn more about Homesafe) greeted with (WHAT CAN HOMESAFE DO))

KIDS SAFE - HOMEWORK TIME - VIRUS ALERTS - SCAM PROTECTION) looks like we are getting somewhere

Step seven: (How to use TalkTalk Homesafe) then nothing back to "Have an eero? - You'll need to set up your web filtering settings in the eero app instead. For more information see our guide About eero secure " as we have already established there is no Homework Time setting on the eero.

So please, someone tell me where I can find the HOMEWORK TIME settings.

Re: Midnight until one am... No netork

Billx — Tue, 14 Jan 2025 11:57:10 GMT

MY ACCOUNT has recently had a facelift.

'Homework Time' is now very easy to get to:

So, it seems you are an Eero user, which might override the usual 'Homesafe' settings, or maybe not?

You are an Eero user?

EDIT: Sorry, you did mention in your original post that you ARE an Eero user.

So there is a conflict between the normal security settings and the Eero security settings.

Bill

Re: Midnight until one am... No network

Anonymous — Tue, 14 Jan 2025 15:30:02 GMT

Sorry Trebor i didn't know it has been updated.

Thanks Billx for the update.