topic Re: My SageCom Router Seems to be bricked in Full Fibre

My SageCom Router Seems to be bricked

yjiang — Mon, 06 Jan 2025 22:42:42 GMT

This morning, I rebooted my Sagecom WiFi router and then lost Internet and WiFi connection. The router continued showing flash ambient light.

I cannot find WiFi Access Point even 1 hour after reboot. Then I connected my Laptop to WiFi router through Ethernet cable but still cannot get IP address from WiFi router.

Now I used my own WiFi router and connected to Internet successfully. The broadband work well but Sagecom does not work at all.

I checked my TalkTalk account, in my device page, I was told that my Sagecom router was updated to new Firmware. It seems that the WiFi router was rebooted during firmware update.

Is it possible replace my broken WiFi router?

Re: My SageCom Router Seems to be bricked

Debbie-TalkTalk — Tue, 07 Jan 2025 07:10:59 GMT

Hi @yjiang

I'm really sorry to hear this.

I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: My SageCom Router Seems to be bricked

yjiang — Tue, 07 Jan 2025 09:27:45 GMT

Debbie:

Thanks a lot!

Re: My SageCom Router Seems to be bricked

Debbie-TalkTalk — Tue, 07 Jan 2025 09:41:11 GMT

Hi @yjiang

No problem 🙂

Re: My SageCom Router Seems to be bricked

Debbie-TalkTalk — Wed, 15 Jan 2025 08:44:46 GMT

Hi @yjiang

Have you received the replacement router?

Re: My SageCom Router Seems to be bricked

yjiang — Wed, 15 Jan 2025 10:25:17 GMT

Hi Debbie:

I have received the new router and sent back the old one. Thanks a lot.

Re: My SageCom Router Seems to be bricked

Debbie-TalkTalk — Wed, 15 Jan 2025 10:33:34 GMT

Hi @yjiang

That's great, thanks for confirming 🙂

Debbie