Digital voice adapter not received

n_A788 — Wed, 15 Jan 2025 17:30:32 GMT

Hi , I recently agreed to upgrade to full fiber and opted to keep my landline.

I have not recieved the Digital voice adapter as confirmed when I called support, they said they would ship it to me but turns out they have just sent me only the EERO 6 router!!

Can someone help get me a Digital Voice adapter so i can get my landline working, it has been down ever since I moved to FTTP.

Over 1 month now!! I have spent countless hours calling, live chat but nothing has helped I keep getting redirected. Ridiculous!!

I see this is a similar issue as others where the adapter is never sent out:

https://community.talktalk.co.uk/t5/Full-Fibre/Digital-voice-adapter-not-received/td-p/3063697

Re: Digital voice adapter not received

ferguson — Wed, 15 Jan 2025 17:34:22 GMT

This has been flagged to the support team here for you and should get a response tomorrow.

Re: Digital voice adapter not received

Chris-TalkTalk — Thu, 16 Jan 2025 08:26:42 GMT

Hi n_A788,

Can you just confirm that the account number in your community profile is correct

Thanks

Chris

topic Digital voice adapter not received in Full Fibre

Digital voice adapter not received

Re: Digital voice adapter not received

Re: Digital voice adapter not received