topic Re: Server error on iphone in Full Fibre

Server error on iphone

Ebadhams — Wed, 15 Jan 2025 09:33:46 GMT

When I’m connected to the WiFi and click a link on my phone, it comes up with “safari can’t open the page because the server can’t be found” if I disconnect the WiFi and refresh the page it works instantly. Does anyone else have this issue?

Re: Server error on iphone

Anonymous — Wed, 15 Jan 2025 09:37:18 GMT

Morning,

Could you try powering down the router for a full 30 minutes and then retest again to see if this is still happening please as this will reset the current session.

Thanks

Michelle

Re: Server error on iphone

Ebadhams — Wed, 15 Jan 2025 19:41:36 GMT

Hi Michelle,

I’ve tried this. Had it off all afternoon but it’s still the same error that comes up

Re: Server error on iphone

Anonymous — Thu, 16 Jan 2025 06:53:08 GMT

Morning,

Ok, thanks for trying this. Have you also tried factory resetting the router and then re-setting the router up again? If you've already tried this then please let us know and we can send a replacement router for testing purposes to see how this compares.

Thanks

Michelle

Re: Server error on iphone

Ebadhams — Fri, 17 Jan 2025 09:58:41 GMT

Hi Michelle,

I reset the router yesterday and left it off for a full afternoon whilst I was out and it still hasn’t helped the issue.

Re: Server error on iphone

Anonymous — Fri, 17 Jan 2025 10:00:48 GMT

Hello,

Ok thanks for trying this. Are you happy for us to send a replacement router to see how this compares?

Thanks

Michelle

Re: Server error on iphone

Ebadhams — Fri, 17 Jan 2025 10:03:42 GMT

Yes absolutely! Anything that will help fix the issue!

Re: Server error on iphone

Karl-TalkTalk — Fri, 17 Jan 2025 10:26:55 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Re: Server error on iphone

Ebadhams — Fri, 14 Feb 2025 19:13:07 GMT

Hi this was updated

Re: Server error on iphone

Anonymous — Mon, 17 Feb 2025 06:38:33 GMT

Morning,

Can I just check, have you tried powering down the router for a full 30 minutes as this will reset the current session?

Thanks

Michelle