topic Fibre installation not working in Full Fibre

Fibre installation not working

debs591 — Fri, 17 Jan 2025 00:50:06 GMT

Got Fibre installation on Tuesday 14th January, City Fibre installed it, Black ONN box has 4 solid Green lights but no Internet, router staying solid orange, spent all day Wednesday dealing with the customer service, getting sent from one person to another, after speaking to the 4th person he said my account has not been activated for the fibre and it will take 5 days, i have been a loyal customer for years, i didn't ask for the free upgrade, so now no phone or Internet working

Re: Fibre installation not working

Anonymous — Fri, 17 Jan 2025 13:52:37 GMT

" i didn't ask for the free upgrade, so now no phone or Internet working "

How did they install full fibre if you didn't ask or agree to the upgrade?

Re: Fibre installation not working

Anonymous — Fri, 17 Jan 2025 07:18:31 GMT

Morning,

I'm sorry to hear this. I can't locate your details, please can you add your Account number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle

Re: Fibre installation not working

debs591 — Fri, 17 Jan 2025 10:23:41 GMT

I didn't say i didn't agree to free upgrade

Re: Fibre installation not working

debs591 — Fri, 17 Jan 2025 10:35:15 GMT

I have added my Talktalk phone number to my profile @Anonymous

Re: Fibre installation not working

Chris-TalkTalk — Fri, 17 Jan 2025 11:51:09 GMT

Hi Debs591,

I've asked our provisioning team to take a look at this, I'll let you know when I receive an update

Chris