topic Re: Terrible connection a d getting no help in Full Fibre

Terrible connection a d getting no help

Penny21 — Tue, 14 Jan 2025 20:28:00 GMT

My Internet has been dropping on and off for ages now. They even got me a new router but still the same. They tried asking me questions and getting me to do things which made no difference. It would work for a day and end of day will drop off

This is Soo annoying

Re: Terrible connection a d getting no help

Gliwmaeden2 — Tue, 14 Jan 2025 21:07:13 GMT

Please complete your community forum profile details for Talktalk staff to identify your account, @Penny21.

Go via your avatar; settings; drop down menu.....complete Personal Information. SAVE CHANGES.

Staff will be back during the day. They are on here Monday to Friday.

They'll probably need to check your line with the router plugged in at the test socket, so it's helpful if you can set it up like that before the morning.

See this guide to check whether your master socket has a test socket:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Re: Terrible connection a d getting no help

Debbie-TalkTalk — Wed, 15 Jan 2025 07:20:18 GMT

Hi @Penny21

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Terrible connection a d getting no help

Debbie-TalkTalk — Fri, 17 Jan 2025 07:25:45 GMT

Hi @Penny21

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks