topic Re: eero 6 using wrong channel in Full Fibre

eero 6 using wrong channel

silvergirl — Thu, 16 Jan 2025 18:02:45 GMT

The 5GHz band of my eero 6s have suddenly started using channel 122. This is above the channel range supported by the Wi-Fi adapter in my PC (RTL8821CE) and now I can only use the 2.4GHz band, which is very slow. I understand that there is a patch for this, please can it be applied ASAP?

Silvergirl

Re: eero 6 using wrong channel

Anonymous — Fri, 17 Jan 2025 06:42:20 GMT

Hello,

@KeithFrench - would you be able to offer advice please?

Thanks

Michelle

Re: eero 6 using wrong channel

KeithFrench — Fri, 17 Jan 2025 08:43:06 GMT

Hi @Anonymous

This just needs the standard patch applied by eero support via Devices to restrict the eeros to channels 36 - 48, This is the same patch that you got applied to my errors some time ago.

Re: eero 6 using wrong channel

Anonymous — Fri, 17 Jan 2025 08:44:31 GMT

Hi Keith,

Ah right sorry for the confusion. I'll pass it over now.

Thanks

Michelle

Re: eero 6 using wrong channel

Anonymous — Fri, 17 Jan 2025 09:04:23 GMT

Hi @silvergirl

The fix has now been applied. Please can you retest and let us know how you get on.

Thanks

Michelle

Re: eero 6 using wrong channel

silvergirl — Fri, 17 Jan 2025 14:29:04 GMT

Hi Michelle,

Thank you. At the moment I am on channel 116 - technically still too high but showing 5GHz. I am hoping this is steady and I will let you know if anything changes.

Re: eero 6 using wrong channel

Chris-TalkTalk — Mon, 20 Jan 2025 07:13:34 GMT

OK thank 🙂