topic Re: new router request in Full Fibre

new router request

zigpop — Tue, 14 Jan 2025 09:56:23 GMT

Hello. The ethernet ports on my router are not working - they have been checked by the CCTV engineer which connects into the ports by cable. All other internet functions are working.

As the ports are faulty, please can you send me a new router. I have tried live chat but go nowhere with the questions! Thank You

Re: new router request

Anonymous — Tue, 14 Jan 2025 10:23:03 GMT

Good morning,

I'm sorry to hear this. Can I just check before we send the replacement router, have you also tried factory resetting the router?

Thanks

Michelle

Re: new router request

zigpop — Tue, 14 Jan 2025 10:57:48 GMT

thank you. yes the cctv engineer did the reset and tested with a new cable which is why we know the ethernet ports are not working.

Re: new router request

Debbie-TalkTalk — Tue, 14 Jan 2025 11:56:48 GMT

Hi @zigpop

Thanks for your reply. I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks again.

Debbie

Re: new router request

Debbie-TalkTalk — Fri, 17 Jan 2025 07:27:27 GMT

Hi @zigpop

Have you received the replacement router?

Re: new router request

zigpop — Fri, 17 Jan 2025 09:56:21 GMT

Hi Debbie. Yes thank you super fast delivery. I cant set it up until the weekend but will come back and let you know. Helen

Re: new router request

Debbie-TalkTalk — Fri, 17 Jan 2025 10:01:22 GMT

Hi Helen @zigpop

That's great 🙂

No rush in setting it up, I just wanted to make sure it had arrived ok.