topic Re: Here we go again………..broadband down! How long this time? in Full Fibre

Here we go again………..broadband down! How long this time?

andrew57 — Sun, 19 Jan 2025 15:22:17 GMT

Just home from holiday. No broadband. Tried reset and now here we go again!

Why not a direct contact to talk to somebody about the problem instead of posting something on the community whatever it is?

Re: Here we go again………..broadband down! How long this time?

fr8ys — Sun, 19 Jan 2025 15:37:39 GMT

If you wish to chat online, there is a link on this page together with details of opening hours

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Or try phoning 0345 172 0088 when open.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Or describe your issue here and staff will be back tomorrow.

Re: Here we go again………..broadband down! How long this time?

andrew57 — Sun, 19 Jan 2025 15:50:25 GMT

Tried the live chat but no response even though it should no available until 7pm. Why is everything so difficult with TT?

Re: Here we go again………..broadband down! How long this time?

andrew57 — Sun, 19 Jan 2025 15:53:30 GMT

Where is online chat?

Re: Here we go again………..broadband down! How long this time?

fr8ys — Sun, 19 Jan 2025 16:07:05 GMT

If you wish to chat online, there is a link on this page together with details of opening hours

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

I shall remove your duplicate posts to avoid confusion.

Re: Here we go again………..broadband down! How long this time?

andrew57 — Mon, 20 Jan 2025 06:44:24 GMT

What happens now? I looked earlier at update on my broadband issue (although I can’t find it now) and it said to Contact the Team. Pressed that and………..nothing! How do I contact the team? Or better still why aren’t the team contacting me to fix the problem. You just can’t get it right. Why is this process so complex?

Re: Here we go again………..broadband down! How long this time?

Gliwmaeden2 — Mon, 20 Jan 2025 08:21:53 GMT

Was this from a text / email / in My Connection?

You are best waiting now for staff to pick this up, as they should be able to see what's going on, @andrew57.