topic Re: No internet in Full Fibre

No internet

SSOTT — Mon, 20 Jan 2025 17:11:47 GMT

I have spent, literally, hours on Chat and on phone line too trying to sort this out.

Now 6 days with no connection and counting!!! And still paying for no service.

I had a letter from TT saying if dont want copper landline service at an extra £12 pm (I don't) then need to choose one of 3 other options.

I chose Switch to to Full Fibre data-only with no extra cost to monthly bill.

So TT disconnected me and still trying to get reconnected is impossible after 6 days trying!!!

I have been through every possible department including complaints but nobody able to help or sort this out!

I wish Id chosen Option 4 to end my service with no termination charges.

This is the best option and if no

service within next 2 days goodbye TT.

So much for loyalty and valued customers - just meaningless words. I dont want apologies as they dont reconnect my service.

Gliwmaeden2 — Mon, 20 Jan 2025 21:02:45 GMT

Please complete your community forum profile details for Talktalk staff to identify your account, @SSOTT.

Go via your avatar; settings...add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

Staff will respond during the day.

Arne-TalkTalk — Tue, 21 Jan 2025 14:00:23 GMT

Your account is showing a cancellation, i presume you have decided to leave.

Sorry.