topic Re: WiFi dropping out in Full Fibre

WiFi dropping out

nikola77 — Thu, 16 Jan 2025 19:30:55 GMT

Hi there. Can anyone help me.

last time I had WiFi connection issue. Apparently it was fix however after few weeks problem start again. My WiFi it’s dropping multiple times throughout the day. I did full reset on my router. But it didn’t help. The light it’s steady white even when connection it’s dropping. I need to switch off the router completely to get my connection back then it’s flashing orange and it’s change to steady white.

Re: WiFi dropping out

Debbie-TalkTalk — Fri, 17 Jan 2025 07:15:33 GMT

Hi @nikola77

I'm sorry to hear this.

The line tests are clear. Can I just check, do you have any wired connections? Are wired connections also dropping?

Re: WiFi dropping out

nikola77 — Sun, 19 Jan 2025 17:51:55 GMT

Hi @Debbie-TalkTalk

Yes WiFi and wired connection it’s dropping.

Re: WiFi dropping out

Chris-TalkTalk — Mon, 20 Jan 2025 10:00:28 GMT

Hi nikola77,

Could you switch the router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

Re: WiFi dropping out

nikola77 — Mon, 20 Jan 2025 19:40:20 GMT

Hi @Chris-TalkTalk

I did like you said and WiFi it’s still dropping out.

Re: WiFi dropping out

Debbie-TalkTalk — Tue, 21 Jan 2025 07:04:45 GMT

Hi @nikola77

Thanks for confirming this. Would you like me to send a replacement router for testing so we can rule this out?

Re: WiFi dropping out

nikola77 — Tue, 21 Jan 2025 07:17:39 GMT

Hi @Debbie-TalkTalk

We can try. However last time when the issue occurred I got replacement router and the issue was still there.

Re: WiFi dropping out

Debbie-TalkTalk — Tue, 21 Jan 2025 07:19:09 GMT

Hi @nikola77

When did you last receive a replacement router?

Once of our Community Stars @KeithFrench offers really good advice on improving WIFI performance. Would you like Keith to take a look?

Re: WiFi dropping out

nikola77 — Tue, 21 Jan 2025 07:24:06 GMT

I got it in mid December. As far I can remember the was some issue with software. I know engineers fix that and the connection was stable for like 3-4 weeks.

Re: WiFi dropping out

Debbie-TalkTalk — Tue, 21 Jan 2025 07:29:38 GMT

Hi @nikola77

Sorry another question, do you have any wired devices connected?

Re: WiFi dropping out

KeithFrench — Tue, 21 Jan 2025 08:30:45 GMT

Hi @nikola77

@Debbie-TalkTalk has asked me to help you with WiFi issues, but I see in an earlier post, that it was affecting wired (Ethernet) connections as well. Is that still the case or is it wireless only that is the issue?

Re: WiFi dropping out

nikola77 — Tue, 21 Jan 2025 09:34:27 GMT

Hi @KeithFrench

Both of connections dropping out.

Re: WiFi dropping out

Debbie-TalkTalk — Tue, 21 Jan 2025 09:36:22 GMT

Hi @nikola77

Thanks for your reply. Let me just run some more tests now and I will post back shortly.

Debbie

Re: WiFi dropping out

Debbie-TalkTalk — Tue, 21 Jan 2025 09:49:14 GMT

Hi @nikola77

I can see a high number of re connections on the line. How often are you rebooting the router? (daily)

Re: WiFi dropping out

nikola77 — Tue, 21 Jan 2025 12:04:37 GMT

Hi @Debbie-TalkTalk

I would say like 10 times maybe connection usually last for 30 min or so.

Re: WiFi dropping out

Debbie-TalkTalk — Tue, 21 Jan 2025 12:22:52 GMT

Hi nikola77

This should not be related to the issue reported back in December as a fix was rolled out to resolve this issue.

I think it's best we replace the router again first, are you still happy for me to go ahead and order a router for testing?

Re: WiFi dropping out

nikola77 — Tue, 21 Jan 2025 12:30:28 GMT

Hi @Debbie-TalkTalk

Okey let’s try it.

Re: WiFi dropping out

Debbie-TalkTalk — Tue, 21 Jan 2025 12:45:45 GMT

Hi @nikola77

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie