topic Re: Gfast modem in Full Fibre

Gfast modem

fizz1983 — Fri, 17 Jan 2025 10:44:55 GMT

I have a openreach gfast modem and the internet light is permanently out. I have software that monitors my network connection and this is a sample from that,

Date and time Status Status duration

17.01.2025 10:30:48	Online	0:08:06
17.01.2025 10:30:48	No Internet connection. Wi-Fi/LAN OK	0
17.01.2025 10:19:15	Online	0:11:33
17.01.2025 10:19:15	No Internet connection. Wi-Fi/LAN OK	0
17.01.2025 8:57:41	Online	1:21:34
17.01.2025 8:55:40	No Internet connection	0:02:01
17.01.2025 8:55:25	No Internet connection. Wi-Fi/LAN OK	0:00:15
17.01.2025 8:54:22	Online	0:01:03
17.01.2025 8:52:32	No Internet connection	0:01:50
17.01.2025 8:52:10	No Internet connection. Wi-Fi/LAN OK	0:00:22

I have had a new router TalkTalk but this problem remains. I understand that the gfast is no longer supplied. Therefore is it possible that TalkTalk can supply a replacement modem?

Re: Gfast modem

Debbie-TalkTalk — Fri, 17 Jan 2025 10:54:37 GMT

Hi @fizz1983

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Gfast modem

fizz1983 — Fri, 17 Jan 2025 11:32:06 GMT

Just added details

Re: Gfast modem

Debbie-TalkTalk — Fri, 17 Jan 2025 12:14:44 GMT

Hi @fizz1983

Thank you 🙂

I have ordered a replacement modem, this will replace your current modem and also the TT router.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Debbie

Re: Gfast modem

fizz1983 — Fri, 17 Jan 2025 12:22:08 GMT

Thank you Debbie

Re: Gfast modem

Debbie-TalkTalk — Fri, 17 Jan 2025 12:26:58 GMT

Hi @fizz1983

You're welcome 🙂

I will check in again with you next week to make sure the modem has arrived and everything is working ok.

Thanks

Debbie

Re: Gfast modem

Debbie-TalkTalk — Tue, 21 Jan 2025 09:07:32 GMT

Hi @fizz1983

Have you received the modem or the delivery notification for the modem?

Re: Gfast modem

fizz1983 — Tue, 21 Jan 2025 09:44:38 GMT

Hi Debbie,

I have been away and found the parcel had been delivered yesterday. Whilst away and using my laptop on another system I found I was still having same issues therefore changing modem may not help.

I did a bit of research and in the end I reset the network connections on my laptop. All the time I was away I had no problems and since being home I have had 20 hours with no problems. I was going to wait a day of two before fitting new modem to see if I had solved the problem.

Re: Gfast modem

Debbie-TalkTalk — Tue, 21 Jan 2025 09:57:50 GMT

Hi @fizz1983

I'm sorry to hear this.

The line tests are clear - no faults detected.

If the connection continues to drop (including wired connections) then the next step will be an Openreach engineer visit.

Please let us know if you would like us to arrange this?

Re: Gfast modem

fizz1983 — Tue, 21 Jan 2025 10:02:33 GMT

Thank you. I will let you know at end of week how things are.

Re: Gfast modem

fizz1983 — Sun, 26 Jan 2025 09:57:41 GMT

I have fitted new modem and no problem with that. My internet monitor connection app to says I have no internet for the last 13 hours, as shown by this.

I DO HAVE INTERNET CONNECTION and have had all the time so I have to assume that monitor app is at fault. I will therefore call this subject closed and return old modem to you as requested. Thank you for your help.

Re: Gfast modem

Debbie-TalkTalk — Mon, 27 Jan 2025 07:23:21 GMT

Hi @fizz1983

Thanks for your reply.

If you do experience any further issues then please let us know.

Debbie