Caller ID stopped working after renewing contract

Marian17 — Tue, 21 Jan 2025 22:49:59 GMT

Does anyone have suggestions to start caller ID working again after contract renewal?

Re: Caller ID stopped working after renewing contract

Gliwmaeden2 — Tue, 21 Jan 2025 23:07:28 GMT

How did you renew, @Marian17?

If you use phone or Chat, all that changes is the price to cover the broadband contract plus you confirm any chargeable boosts / TV etc.

The free extras usually just carry on.

It might be different if you clicked on a choice in Offers & Upgrades in My Account, or from a renewal email. I never normally do that as it would usually add TV by default etc.

If you can't get things to work to select the option in My Account, staff should be able to add it for you.

Meanwhile, take a look at this information page:

https://community.talktalk.co.uk/t5/Articles/About-Caller-Display/ta-p/2205318

Check whether the box has been ticked. If it's ticked and you can't get Caller ID, it may have developed a fault which staff can look into for you.

Complete your community forum profile details for them to identify your account. Go via your avatar; settings...complete Personal Information. SAVE CHANGES.

Re: Caller ID stopped working after renewing contract

Anonymous — Wed, 22 Jan 2025 06:53:05 GMT

Morning Marian,

Does the Caller Display service show as active when you log into your My Account?

Thanks

Michelle

topic Re: Caller ID stopped working after renewing contract in Full Fibre

Caller ID stopped working after renewing contract

Re: Caller ID stopped working after renewing contract

Re: Caller ID stopped working after renewing contract