topic Re: No fibre internet in Full Fibre

No fibre internet

Gary171 — Wed, 22 Jan 2025 12:51:40 GMT

Still no internet since 29. 11.24 and manager as not got in touch to tell me what’s going on after receiving a message 3 times that he was going to ring . Terrible service .

Re: No fibre internet

Anonymous — Wed, 22 Jan 2025 13:30:09 GMT

Hi Gary,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: No fibre internet

Anonymous — Wed, 22 Jan 2025 14:18:00 GMT

Hello,

I can see that our Fault Escalation Team are currently looking into this. I'll ask for an update from the team and will come back to you.

Thanks

Michelle

Re: No fibre internet

Anonymous — Thu, 23 Jan 2025 08:58:07 GMT

Morning,

The Faults Escalation Manager has picked this up and has asked that you are contacted ASAP with an update on the fault.

Thanks

Michelle

Re: No fibre internet

Gliwmaeden2 — Thu, 23 Jan 2025 15:49:36 GMT

@Gary171, please just follow up on here, rather than starting a new thread.

If you lose track.of it, check in your profile area under ACTIVITY to find it again.