topic Re: Full fibre engineer did not attend in Full Fibre

Full fibre engineer did not attend

Alex-P — Mon, 20 Jan 2025 09:33:58 GMT

Hello -I took a half day of annual leave last Weds 15th, in order to be in for a CityFibre engineer to attend as scheduled by yourselves.

They did not come and there has been no communication since to explain why/apologise/attempt to reschedule.

What is going on, please?

Re: Full fibre engineer did not attend

Chris-TalkTalk — Mon, 20 Jan 2025 15:09:21 GMT

Hi Alex,

I'm sorry about this, can you please add your TalkTalk home telephone number or account number to your community profile and we'll look into this for you

Thanks
Chris

Re: Full fibre engineer did not attend

Alex-P — Mon, 20 Jan 2025 15:51:47 GMT

Have done - thank you

Re: Full fibre engineer did not attend

Chris-TalkTalk — Tue, 21 Jan 2025 08:55:13 GMT

Thanks. I've checked City Fibre systems and it's showing that the appointment didn't go ahead due to resourcing issues. It's been rescheduled for 23/01/2025, Have you not received any communication about this by text message or email?

Chris

Re: Full fibre engineer did not attend

Alex-P — Tue, 21 Jan 2025 10:19:49 GMT

No, I've had nothing through at all.

Re: Full fibre engineer did not attend

Chris-TalkTalk — Tue, 21 Jan 2025 10:59:14 GMT

Is the 23rd OK for you?

Chris

Re: Full fibre engineer did not attend

Alex-P — Tue, 21 Jan 2025 11:31:15 GMT

I can make it work - is it possible to get a more specific time other than morning or afternoon, though?

Re: Full fibre engineer did not attend

Chris-TalkTalk — Wed, 22 Jan 2025 12:37:30 GMT

Hi Alex,

Have you heard anything since your last post from City Fibre? (on City Fibre systems it just say rescheduled for the 23/01/2025 due to resourcing issues it doesn't say it it's morning or afternoon

Chris

Re: Full fibre engineer did not attend

Alex-P — Wed, 22 Jan 2025 12:40:20 GMT

Hi Chris, no nothing through at all.

Re: Full fibre engineer did not attend

Chris-TalkTalk — Wed, 22 Jan 2025 15:15:47 GMT

OK thanks. It does look as though an engineer will be out to you some time tomorrow, please let us know how you get on

Chris

Re: Full fibre engineer did not attend

Alex-P — Thu, 23 Jan 2025 19:49:32 GMT

Hi - I've arranged to be in all day, and haven't had an engineer attend as scheduled, or any communication about an explanation, cancellation or reschedule. Having already used annual leave, a future date could be really difficult. Can I get a specific time next time?

Re: Full fibre engineer did not attend

Chris-TalkTalk — Fri, 24 Jan 2025 13:59:56 GMT

Hi Alex,

Have you heard anything today from City Fibre (it still shows the appointment booked for yesterday

Chris

Re: Full fibre engineer did not attend

Alex-P — Fri, 24 Jan 2025 15:09:18 GMT

Hi Chris, no nothing through at all.

Re: Full fibre engineer did not attend

Anonymous — Mon, 27 Jan 2025 07:07:04 GMT

Good morning,

I'm sorry to hear this. I've contacted our Provisioning Team now to ask for an update and I'll post back here as soon as they come back to me.

Thanks

Michelle