topic Re: Full Fibre Upgrade connecting landline in Full Fibre

Full Fibre Upgrade connecting landline

BerkshirePam — Mon, 15 Apr 2024 18:51:27 GMT

I was upgraded to full fibre and was told that I wouldn't have to change my phone and it would work over WiFi. The CityFibre engineers did not connect my phone and now I don't know how to do it.

There doesn't seem to be a phone jack socket on the new full fibre router.

The only phone jack is on the TalkTalk router, but pluging my phone jack into that just stops the router working.

How do I connect my phone to the WiFi please?

Re: Full Fibre Upgrade connecting landline

Chris-TalkTalk — Tue, 16 Apr 2024 08:32:19 GMT

Hi BerkshirePam,

Is the port that you are connecting your telephone too on the router, green?

Chris

Re: Full Fibre Upgrade connecting landline

BerkshirePam — Wed, 17 Apr 2024 09:40:21 GMT

Yes. It was actually covered over by a sticker that says Digital Voice use when instructed.

Re: Full Fibre Upgrade connecting landline

Chris-TalkTalk — Wed, 17 Apr 2024 09:43:02 GMT

OK thanks. So when you connect your telephone to the port the telephone is dead and you lose internet connection?

Chris

Re: Full Fibre Upgrade connecting landline

BerkshirePam — Wed, 17 Apr 2024 09:51:42 GMT

I only have a phone jack which doesn't fit into the green port

Re: Full Fibre Upgrade connecting landline

Chris-TalkTalk — Wed, 17 Apr 2024 11:09:22 GMT

The telephone port on the router is a standard BT port, are you saying that you telephone has a different connector (RJ11)?

Chris

Re: Full Fibre Upgrade connecting landline

BerkshirePam — Wed, 17 Apr 2024 12:11:14 GMT

Yes, I think it's RJ11. It's a lot smaller

Re: Full Fibre Upgrade connecting landline

Chris-TalkTalk — Wed, 17 Apr 2024 12:22:02 GMT

OK, so how did you connect the telephone to the telephone socket before you upgraded to full fibre?

Chris

Re: Full Fibre Upgrade connecting landline

BerkshirePam — Wed, 17 Apr 2024 13:13:13 GMT

Hi Chris, thanks for your prompts. I have now managed to plug the phone into the back of the router and it seems to work. The RJ11 cable was an extension for the phone. Many thanks!

Re: Full Fibre Upgrade connecting landline

Chris-TalkTalk — Wed, 17 Apr 2024 13:14:49 GMT

Glad to hear that it's now working, just let us know if you need any further assistance

Chris

Re: Full Fibre Upgrade connecting landline

Dougal361 — Sun, 26 Jan 2025 11:22:36 GMT

How do I plug my landline phone into the modem?

Re: Full Fibre Upgrade connecting landline

Anonymous — Sun, 26 Jan 2025 11:31:34 GMT

Dougal open a new thread the support staff will not answer you in another persons thread.

Re: Full Fibre Upgrade connecting landline

Anonymous — Mon, 27 Jan 2025 06:42:53 GMT

Hi @Dougal361

Please can you create your own topic and we can look into this further for you.

Thanks

Michelle