topic Re: Router DG8041W-2.T5 Changing the wifi frequency to move away from neighbours channels in Full Fibre

Router DG8041W-2.T5 Changing the wifi frequency to move away from neighbours channels

Mario1231 — Sat, 25 Jan 2025 17:05:55 GMT

Hi, I have 2 questions;

1/ Is my router DG8041W-2.T5 the most up to date one I can get from Talktalk, I've had it years?

2/ After logging into my router account I don't see an easy way to change the wifi channel for either the 2.4 or 5GHz signals, does any one know exactly how to do this?

e.g. there are 2 other networks on my 5GHz channel.

Cheers,

Re: Router DG8041W-2.T5 Changing the wifi frequency to move away from neighbours channels

Gliwmaeden2 — Sat, 25 Jan 2025 17:10:57 GMT

You really need a new router and it won't be Huawei as these are no longer issued. They have not had updates for some time.

Staff will send a Sagemcom.

They will need to identify your account, so please complete your community forum profile details by going via your avatar; settings. Personal Information. SAVE CHANGES.

They'll respond after the weekend.

Re: Router DG8041W-2.T5 Changing the wifi frequency to move away from neighbours channels

Mario1231 — Sat, 25 Jan 2025 17:40:45 GMT

Hi, thanks for your quick reply, I've actually worked out how to change the frequency channel. Do you think the Sagemcom router is a better quality one than the DG8041W-2.T5 and will Talktalk automatically pick this up and respond?

PS: I've updated my profile.

Re: Router DG8041W-2.T5 Changing the wifi frequency to move away from neighbours channels

Gliwmaeden2 — Sat, 25 Jan 2025 17:52:59 GMT

There's no choice in the matter - the Sagemcom is the only one available through Talktalk for Fibre35, Fibre65 etc.

You can use your own 3rd party router, but Talktalk can't offer support for it.

Forum staff will pick up your post - it is in the queue for attention, but they are not on here at weekends, @Mario1231.

Re: Router DG8041W-2.T5 Changing the wifi frequency to move away from neighbours channels

Debbie-TalkTalk — Mon, 27 Jan 2025 07:11:05 GMT

Hi @Mario1231

Would you like me to send a Sagemcom WIFI hub to see how the connection compares?

Re: Router DG8041W-2.T5 Changing the wifi frequency to move away from neighbours channels

Mario1231 — Mon, 27 Jan 2025 07:38:54 GMT

Hello Debbie, Yes please, so long as it's a free one, i.e. no costs to me?

Re: Router DG8041W-2.T5 Changing the wifi frequency to move away from neighbours channels

Debbie-TalkTalk — Mon, 27 Jan 2025 09:19:23 GMT

Hi @Mario1231

The router is on its way, there is no charge for this.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares.

Thanks

Debbie