topic Re: I want to move the fibre box location in the same home from ground floor to to first floor in Full Fibre

I want to move the fibre box location in the same home from ground floor to to first floor

kaizz — Mon, 27 Jan 2025 11:41:22 GMT

Hi there,

I have recently moved to a new home and have just installed the full fibre 900 last week. However, I was wondering if an engineer could possibly be sent as by default the Fibre box was located on the ground floor in the living room when the installation took place, and I would wish for this to be relocated to the first floor (upstairs). I am ok with charges that may be occurred if an engineer was to be sent to change the fibre box location.

I look forward to hearing from you soon.

Kind regards,

Re: I want to move the fibre box location in the same home from ground floor to to first floor

Anonymous — Mon, 27 Jan 2025 11:56:25 GMT

Hello,

This would be classed as a LVR (low volume request) The cost is around £128.40 but the team would be able to confirm this if you did wish to go ahead. The ONT would need to be located near three power sockets if you also have Digital Voice (VOIP). If there is not enough sockets in the new location then the engineer would not be able to complete the move.

Thanks

Michelle

Re: I want to move the fibre box location in the same home from ground floor to to first floor

kaizz — Mon, 27 Jan 2025 12:03:29 GMT

Hi Michelle,

That's perfectly fine, I have power sockets available nearby - I'd like to confirm the LVR. What are the next steps from here?

Regards,

Re: I want to move the fibre box location in the same home from ground floor to to first floor

Anonymous — Mon, 27 Jan 2025 12:05:59 GMT

Hi,

Can you please update your community profile to include your:

Name
Telephone number or account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: I want to move the fibre box location in the same home from ground floor to to first floor

kaizz — Mon, 27 Jan 2025 13:26:30 GMT

Hi Michelle,

I'm here to confirm I've updated my details on my community profile.

Regards.

Re: I want to move the fibre box location in the same home from ground floor to to first floor

Anonymous — Tue, 28 Jan 2025 06:48:10 GMT

Morning,

Thank you. I've raised your request to the team that arrange these visits and you should be contacted as soon as possible to arrange this.

Michelle

Re: I want to move the fibre box location in the same home from ground floor to to first floor

kaizz — Mon, 10 Feb 2025 16:32:47 GMT

Hi Michelle,

It's been 2 weeks and I have not heard from any further regarding the LVR - could you please drop a bump as I think they may have overlooked the request.

I look forward to hearing from you soon.

Best regards.

Re: I want to move the fibre box location in the same home from ground floor to to first floor

Debbie-TalkTalk — Wed, 12 Feb 2025 08:01:40 GMT

Hi @kaizz

I'm really sorry that you haven't been contacted. I will contact the team again and request that they contact you ASAP.

Debbie

Re: I want to move the fibre box location in the same home from ground floor to to first floor

Debbie-TalkTalk — Fri, 14 Feb 2025 08:01:57 GMT

Hi @kaizz

Did the team make contact with you yesterday?

Re: I want to move the fibre box location in the same home from ground floor to to first floor

Anonymous — Mon, 17 Feb 2025 11:48:45 GMT

Good morning,

We've received an update from the team to advise that they have been trying to make contact. When would be the best time for the team to call you?

Thanks

Michelle