topic FTTP install, Router Not Delivered in Full Fibre

FTTP install, Router Not Delivered

GeorgeDuff — Tue, 28 Jan 2025 08:02:27 GMT

Hi, a few weeks back I went through support to change my FTTC package (which the contract had ended in 2014) to FTTP. The engineer and go live date is this Friday 31st Jan, however I still haven't received the router and digital voice and no email saying it has been even dispatched yet.

Re: FTTP install, Router Not Delivered

Gliwmaeden2 — Tue, 28 Jan 2025 08:39:01 GMT

Equipment can come just a day before, or with the engineer, on the day, @GeorgeDuff.

Your topic is in the queue for attention - staff should be able to check the order for you.

Re: FTTP install, Router Not Delivered

Debbie-TalkTalk — Tue, 28 Jan 2025 09:48:15 GMT

Hi @GeorgeDuff

The router order is progressing and you should receive it this week.