topic Re: Tenda AX1800 RX3 Router with Full Fibre 65 Service in Full Fibre

Tenda AX1800 RX3 Router with Full Fibre 65 Service

DRT22 — Tue, 28 Jan 2025 11:08:32 GMT

Hi all,

I'm trying to connect the Tenda router in place of the supplied TalkTalk router to improve Wifi coverage.

I've disconnected the TalkTalk router and powered down the fibre interface and waited a while and connected the Tenda.

From the settings I can see that the service is DHCP with no username or password required and therefore I expected the Tenda to just connect without any bother.

The problem is that it does not and just sits there trying to connect.

Does anyone have experience of this ?

Is the TalkTalk service specific to the router supplied ie MAC address limited?

Many thanks

Re: Tenda AX1800 RX3 Router with Full Fibre 65 Service

KeithFrench — Tue, 28 Jan 2025 11:10:58 GMT

Who installed your full fibre, was it Openreach, CityFibre or another company? If it is a CityFibre connection then you might need a profile change to support 3rd party routers.

Re: Tenda AX1800 RX3 Router with Full Fibre 65 Service

DRT22 — Tue, 28 Jan 2025 11:17:36 GMT

Keith

Many thanks for the quick reply.

It was indeed City Fibre so I'll contact them.

Appreicated.

Re: Tenda AX1800 RX3 Router with Full Fibre 65 Service

KeithFrench — Tue, 28 Jan 2025 11:19:02 GMT

It is not CityFibre that needs to do this, but TalkTalk. I have asked one of TalkTalk's support to pick your thread up and check your profile for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Tenda AX1800 RX3 Router with Full Fibre 65 Service

DRT22 — Tue, 28 Jan 2025 11:21:35 GMT

Ok thanks, I'd just read that on City Fibre's website.

Cheers

Re: Tenda AX1800 RX3 Router with Full Fibre 65 Service

Debbie-TalkTalk — Tue, 28 Jan 2025 12:30:09 GMT

Hi @DRT22

Sorry for the delay. We will make a change to the line profile and confirm once this has been completed.

Re: Tenda AX1800 RX3 Router with Full Fibre 65 Service

Debbie-TalkTalk — Tue, 28 Jan 2025 12:32:39 GMT

Hi @DRT22

The profile change has been completed, please can you connect your router and allow up to 20 minutes to see if it now syncs up ok.

Re: Tenda AX1800 RX3 Router with Full Fibre 65 Service

DRT22 — Tue, 28 Jan 2025 12:59:07 GMT

Hi Debbie

Wonderful service thank you. The new router connected immediately.

Just a final question - I'm now testing the new router for wifi coverage and if it doesn't turn out to be any better than the TalkTalk router can I switch back or would the profile need adjusting again?

Thank you.

Re: Tenda AX1800 RX3 Router with Full Fibre 65 Service

KeithFrench — Tue, 28 Jan 2025 13:00:50 GMT

That will depend on which profile @Debbie-TalkTalk has put it on. The TT & eero routers require profile T.

Re: Tenda AX1800 RX3 Router with Full Fibre 65 Service

Debbie-TalkTalk — Tue, 28 Jan 2025 13:20:24 GMT

Hi @DRT22

That's great 🙂

If you do want to swap back to the TT router then please let us know here and we can change the profile again.