topic Full Fiber Order in Full Fibre

Full Fiber Order

compu — Wed, 29 Jan 2025 10:05:37 GMT

Signed up recently for Full Fiber but just got this text message twice and when following the link all they can tell me is to call support.

Is there any information you would be able to give me?

TalkTalk Order Update: Hello we have found a problem with your order. Our supplier needs to do some more work before we can get you connected. Don't worry we'll continue to work hard in the background to get you connected. We'll update you on 24/01/2025. If you need to speak to us please use the link below. talktalk.co.uk/contactFTTPOM

Re: Full Fiber Order

Arne-TalkTalk — Wed, 29 Jan 2025 11:54:20 GMT

Sorry You will need to call the full fibre team they will be able to help.

Re: Full Fiber Order

compu — Wed, 29 Jan 2025 14:57:51 GMT

Thanks

How do I get to them?

Re: Full Fiber Order

Arne-TalkTalk — Thu, 30 Jan 2025 12:44:38 GMT

Call 03451720088 and ask to be transferred

Re: Full Fiber Order

sframpton — Sat, 01 Feb 2025 15:19:08 GMT

Had the same message but process actually well - turned out OpenReach needed to bring Fibre in from the road - some digging required which is a different team. So inspection from Civils team leader to view required then about three weeks for work to be done then installation.

Re: Full Fiber Order

compu — Sun, 02 Feb 2025 14:28:05 GMT

Thanks I am waiting for the same to happen but just keep getting the same txt saying there is a problem so it looks like is a problem in either arranging those works or to get an approval I dont know, I would have expexted this to have happened already, at least the Fiber broth inside the property. Also nothing about this shows in my account.