topic Re: Full fiber and eero in Full Fibre

Full fiber and eero

Julieab — Wed, 29 Jan 2025 22:56:09 GMT

I have had full fiber a while but and old router, I was sent a eero, can I heck get it connected, I follow the instructions but no knternet at all to complete the set up just says on the amazon app something went wrong, they also told me to buy a piece of equipment with more Ethernet sockets but no idea what to do with it, I’ve had at least 5 complaints in and still waiting a response, am I doing something wrong I have attached pics

Re: Full fiber and eero

ferguson — Wed, 29 Jan 2025 23:01:11 GMT

What have you got still connected to the old BT socket and why? The eero should connect directly to the new box (ONT) using an ethernet cable.

Re: Full fiber and eero

Anonymous — Thu, 30 Jan 2025 06:37:33 GMT

Morning,

I'm sorry to hear this. Just to confirm, are you connecting the eero to the ONT?

Setting up your eero | Full Fibre | TalkTalk Help & Support

Thanks

Michelle

Re: Full fiber and eero

Julieab — Thu, 30 Jan 2025 07:40:58 GMT

Yes I am straight from the ont to the back of the eero but no internet at all, I try following the Amazon app but it encounters a problem

Re: Full fiber and eero

Julieab — Thu, 30 Jan 2025 07:42:51 GMT

The ont went straight to the old router as well as the phone line, coming from the old box is broadband and telephone

Re: Full fiber and eero

Chris-TalkTalk — Thu, 30 Jan 2025 10:25:52 GMT

Hi Julieab,

The old router should have just been connected to the ONT, not the telephone socket too. Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Full fiber and eero

Julieab — Thu, 30 Jan 2025 11:45:13 GMT

all done and updated

Re: Full fiber and eero

Chris-TalkTalk — Thu, 30 Jan 2025 14:42:11 GMT

Thanks. Connection looks OK with the Sagemcom, so just to confirm, you are connecting the eero directly to the ONT with an Ethernet cable and not connecting it to the old telephone socket?

Chris

Re: Full fiber and eero

Julieab — Thu, 30 Jan 2025 19:29:38 GMT

It is connected straight to the ont with the Ethernet cable provided, when I follow the Amazon eero app it is not connecting to WiFi it’s staying on 5g and then keeps telling me it has encountered a problem

ive been trying for 2 weeks now and have complaints in with no response for 8 days now when they said it would be 3, I was also promised the latest talk talk tv hub but that is still to be seen, instead I received 2 new eero

please help!

Re: Full fiber and eero

Chris-TalkTalk — Fri, 31 Jan 2025 10:22:58 GMT

Just to confirm, with the old router connected just to the ONT (and not connected to the telephone socket) the internet connection is fine?

Chris

Re: Full fiber and eero

Julieab — Fri, 31 Jan 2025 17:43:21 GMT

Hi Chris, I’ve taken everything out of the old openreach box, coupled the eero to the lan and tried set up again and all I get is the pictures, the registering just goes round and round then the error message

Re: Full fiber and eero

Anonymous — Fri, 31 Jan 2025 18:07:16 GMT

This video takes you through the connection and setting up the app it may help you explain where the app is failing on your set up -

Ignore the part where she sets up extra eeros's and the extra box etc.

https://youtu.be/B1pv8bMfEtA?feature=shared&t=35

Re: Full fiber and eero

Julieab — Fri, 31 Jan 2025 18:14:55 GMT

The internet is not fine, it shows ok on my phone but if I try searching anything it tells me I’m not connected to the internet 🤦🏻‍♀️🤷‍♀️

Re: Full fiber and eero

Anonymous — Fri, 31 Jan 2025 18:33:05 GMT

Deleted.

Re: Full fiber and eero

Julieab — Fri, 31 Jan 2025 18:20:21 GMT

The same lights as in the pic

no im using the Ethernet cable that came with the eero

I unplugged the red 1

Re: Full fiber and eero

Anonymous — Fri, 31 Jan 2025 18:41:52 GMT

When you set up your eero app did it all go smoothly like in the video if not at what stage did it fail?

Have you tried switching to the old red ethernet cable the new one may be faulty (worth a try)

This video takes you through the connection and setting up the app it may help you explain where the app is failing on your set up -

Ignore the part where she sets up extra eeros's and the extra box etc.

https://youtu.be/B1pv8bMfEtA?feature=shared&t=35

Re: Full fiber and eero

Anonymous — Fri, 31 Jan 2025 18:45:57 GMT

Just to confirm is this how yours is set up -

(obviously the fibre cable is not showing in the green port on the ONT)

Re: Full fiber and eero

Julieab — Fri, 31 Jan 2025 18:45:03 GMT

It connects to blue tooth I have the flashing blue light on the eero but I get to searching and nothing, I’ve just watched the video you sent, do I need to ‘forget my existing router and password before I try setting up the new 1 I haven’t done that as I read you keep the same

Re: Full fiber and eero

Julieab — Fri, 31 Jan 2025 18:47:26 GMT

Exactly the same as that

Re: Full fiber and eero

Anonymous — Fri, 31 Jan 2025 18:52:51 GMT

I don't remember doing that but as you wont be using it and as long as you know them in case you need them again its got to be worth a try.

Did you try switching the Ethernet cable and trying again?

I have started this video at the part where she discusses the blue light is this where yours fails?

https://youtu.be/B1pv8bMfEtA?feature=shared&t=149