topic Re: Super Safe in Full Fibre

Super Safe

Glenury — Wed, 29 Jan 2025 15:03:23 GMT

Can anyone assist? I asked the TT online agent if i really needed Super Safe Boost if I had the full Fibre 900 install with EERO router/software etc and he said no. I asked to cancel and this was done and i have now been hit by an avalanche of e-mails from Super Safe saying my service has been terminated/suspended and all my devices are no longer safe. Woops I thought and that the advice given was incorrect. I have subsequently tried to renew Super Safe but can't seem to do so. Any ideas or advice anyone?

Many thanks,

Andy

Re: Super Safe

Gliwmaeden2 — Wed, 29 Jan 2025 17:45:56 GMT

This may be a useful thread to read through, @Glenury:

https://community.talktalk.co.uk/t5/Keeping-your-Family-Safe/SuperSafe/td-p/3015712

Re: Super Safe

Ady-TalkTalk — Thu, 30 Jan 2025 09:01:24 GMT

Hi Andy, I suspect the agent made the mistake of confusing HomeSafe which you don't need as EERO covers it and SuperSafe which gives each device antivirus and malware protection. They're very different products. If you have another antivirus to install you can ignore the messages, but if not you need one.

Ady

Re: Super Safe

Glenury — Sat, 01 Feb 2025 11:13:24 GMT

Many thanks Gliwmaeden and Ady, all sorted now and safe and secure.

Andy

Re: Super Safe

Ady-TalkTalk — Mon, 03 Feb 2025 09:39:33 GMT

Thanks for letting us know it's sorted now.

Ady