topic Re: Slow download, fast upload on Full Fibre500 in Full Fibre

Slow download, fast upload on Full Fibre500

JoeRobinson — Tue, 04 Feb 2025 12:16:21 GMT

I'm experiencing slow dowload speeds but fast upload.

Up until two days ago I had no issues. Now I'm getting between 1Mbps and 6Mbps down, but still around 70Mbps up.

The connection in the eero app is showing as ~125Mbps )a lot less than FullFibre500), but faster than I'm seeing in speed tests/downloads etc.

I've tried:

- Unplugging the router for 30s and reconnecting

- Wifi and wired connections
- Making sure the router firmware is updated
- Different devices: Macbooks, phones, Xbox, TV

- Disconnecting as many devices as I can from the router

Router model: eero pro 6

I've spoke to a service agent on live chat and we went through a few steps. They claim it's a wifi signal issue and recommended moving closer to the router or buying extra eero boosters.

I don't think it's a signal issue due to:

- A wired connection experiencing the same thing
- It doesn't matter how close I am
- I'm seeing full bars if wifi signal strength
- Nothing has changed in my setup
- Upload is still fast

Any ideas? Do I need a new router or an engineer visit?

Re: Slow download, fast upload on Full Fibre500

Anonymous — Tue, 04 Feb 2025 12:29:27 GMT

Hi Joe,

Would it be possible to run a speed test with a wired device directly at the ONT with the eero removed so we can see how the speeds compare please?

Thanks

Michelle

Re: Slow download, fast upload on Full Fibre500

JoeRobinson — Tue, 04 Feb 2025 12:35:45 GMT

Good idea, thats one thing i've not tried!

Yes tried it and still slow unfortunatley. 11Mbps down, 66Mbps up.

Re: Slow download, fast upload on Full Fibre500

JoeRobinson — Tue, 04 Feb 2025 12:43:11 GMT

Running the test a second time resulted in 2.66Mbps down and 70.61Mbps up, so it's a little variable.

Re: Slow download, fast upload on Full Fibre500

Anonymous — Tue, 04 Feb 2025 12:43:18 GMT

Hi Joe,

Ok thanks for trying this. Have you also tried powering down the ONT and eero for a full 30 minutes?

Michelle

Re: Slow download, fast upload on Full Fibre500

JoeRobinson — Tue, 04 Feb 2025 12:46:03 GMT

I haven't, but I'll do that now.

Re: Slow download, fast upload on Full Fibre500

Anonymous — Tue, 04 Feb 2025 12:48:38 GMT

Great, thank you.

Michelle

Re: Slow download, fast upload on Full Fibre500

JoeRobinson — Tue, 04 Feb 2025 13:34:53 GMT

Unfortunatley no improvement.

Wifi speed test: 1.27Mbps down / 61.52Mbps up
Wired speed test: 10.93Mbs down / 59.12Mbps up

Re: Slow download, fast upload on Full Fibre500

JoeRobinson — Tue, 04 Feb 2025 13:54:22 GMT

The internet connection page in the eero app is showing 72Mbps connection (still slow for full fibre), but still a lot faster than i'm getting on wired or wifi.

eero app connection view

Re: Slow download, fast upload on Full Fibre500

Chris-TalkTalk — Tue, 04 Feb 2025 15:08:29 GMT

Hi Joe,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Slow download, fast upload on Full Fibre500

JoeRobinson — Tue, 04 Feb 2025 15:36:03 GMT

Hi Chris, I've added those details. Let me know if you need anything else. Thanks!

Re: Slow download, fast upload on Full Fibre500

JoeRobinson — Wed, 05 Feb 2025 09:05:33 GMT

Just to follow up, the eero router app has now caught up with the speeds I was seeing in speedcheckers and test downloads.

currently download is less than 500Kbps (essentially off), but upload is still 75Mbps.

eero router connection speed

Re: Slow download, fast upload on Full Fibre500

Chris-TalkTalk — Wed, 05 Feb 2025 13:08:01 GMT

Thanks for updating your profile. Can you switch the eeros and ONT off and leave them off for at least 30 minutes, then switch back on and retest. Please let me know how you get on

Chris

Re: Slow download, fast upload on Full Fibre500

JoeRobinson — Wed, 05 Feb 2025 14:07:34 GMT

Hi Chris, I've already tried that (in this thread, messages 6-8).

I've also spoken to a different advisor who has booked an Openreach engineer. Lets see how they get on.

Re: Slow download, fast upload on Full Fibre500

Chris-TalkTalk — Wed, 05 Feb 2025 14:24:12 GMT

OK, no problem

Chris