topic Re: new router not sent out in Full Fibre

new router not sent out

sharky3 — Tue, 04 Feb 2025 19:03:45 GMT

hi can anybody help been trying to get to talk to somebody about my new router i have no internet they said would send new on saturday i have still not received it *removed* can somebody please help

Re: new router not sent out

sharky3 — Tue, 04 Feb 2025 18:24:22 GMT

@michelle can you help trying to connect to the moderators

Re: new router not sent out

ferguson — Tue, 04 Feb 2025 19:05:10 GMT

Please don't post any personal information on the open forum. If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: new router not sent out

ferguson — Tue, 04 Feb 2025 19:07:14 GMT

Also, bear in mind if it was only arranged on Saturday it may still be in transit.

Re: new router not sent out

Debbie-TalkTalk — Wed, 05 Feb 2025 07:12:11 GMT

Hi @sharky3

Please can you add your TalkTalk landline or account number to your Community Profile (I can only see a mobile number) I can then check on this router order for you.

Thanks

Debbie