topic Re: Extremely unhappy in Full Fibre

Extremely unhappy

Laughingjester — Wed, 05 Feb 2025 13:08:28 GMT

I had full fibre 500 installed on 24th of January 2025 , Fibre working fine but my online account is stuck saying that I’ve missed my engineer visit ?

wich I didn’t as they turned up and installed on the day we arranged ? Also my phone number hasn’t been activated and am unable to use my home phone for business purposes.

I’ve raised this issue 4 times and still had no response or answers ?

Re: Extremely unhappy

Arne-TalkTalk — Wed, 05 Feb 2025 13:59:22 GMT

I will raise this for you

Re: Extremely unhappy

Laughingjester — Sat, 01 Mar 2025 20:41:53 GMT

This is still unresolved 😡

Re: Extremely unhappy

ferguson — Sat, 01 Mar 2025 20:50:49 GMT

I have re-escalated this for you, bear in mind that the support team won't be back online until Monday.

Re: Extremely unhappy

Arne-TalkTalk — Mon, 03 Mar 2025 14:09:35 GMT

Hi Laughingjester

There is an open complaint, so we have to leave this to the complaints team.