topic Re: TalkTalk Community Pages Special Mode in Full Fibre

TalkTalk Community Pages Special Mode

Billx — Wed, 05 Feb 2025 14:16:54 GMT

The 1" high black horizontal band at the top of each page, with the TalkTalk links, has gone into a special mode again. It displays 1" below the top, splitting pages into two.

Can this be fixed please?

Bill

Re: TalkTalk Community Pages Special Mode

Debbie-TalkTalk — Wed, 05 Feb 2025 14:23:12 GMT

Hi @Billx

Where do you see this? Could you post a screenshot on this thread please?

Re: TalkTalk Community Pages Special Mode

Billx — Wed, 05 Feb 2025 14:35:29 GMT

Here it is, Debbie:

To of page

---

Bill

Re: TalkTalk Community Pages Special Mode

Debbie-TalkTalk — Wed, 05 Feb 2025 14:41:13 GMT

Hi @Billx

Is this on every topic?

Have you tried a different browser? If you refresh the page does it go back to normal?

Re: TalkTalk Community Pages Special Mode

Billx — Wed, 05 Feb 2025 14:45:19 GMT

I expect so, doesn't yours show the same? I'll check what you asked.

Re: TalkTalk Community Pages Special Mode

Debbie-TalkTalk — Wed, 05 Feb 2025 14:48:49 GMT

Hi @Billx

No mine doesn't show the same, it shows the usual screen for me.

Re: TalkTalk Community Pages Special Mode

Billx — Wed, 05 Feb 2025 14:53:33 GMT

Hi, @Debbie-TalkTalk

Yes, this occurs on every board, and every topic. I.E. every page.

I really don't understand why you don't see the same.

Bill

Re: TalkTalk Community Pages Special Mode

Debbie-TalkTalk — Wed, 05 Feb 2025 14:52:15 GMT

Hi @Billx

Did you try a different browser?

Re: TalkTalk Community Pages Special Mode

Billx — Wed, 05 Feb 2025 14:55:41 GMT

No, I am happy with present browser.

Are you saying it does not occur on your computers?

Re: TalkTalk Community Pages Special Mode

Chris-TalkTalk — Wed, 05 Feb 2025 15:10:53 GMT

Hi Bill,

The Community pages are displaying fine for me and the reset of the team. Which internet browser are you using?

Chris

Re: TalkTalk Community Pages Special Mode

Billx — Wed, 05 Feb 2025 15:12:14 GMT

Hi. @Debbie-TalkTalk

I think you sent me a message, but it's disappeared.

Could you please re send it?

Re: TalkTalk Community Pages Special Mode

Billx — Wed, 05 Feb 2025 15:14:52 GMT

I am using Google Chrome.

Re: TalkTalk Community Pages Special Mode

Billx — Wed, 05 Feb 2025 15:29:35 GMT

What's happened to Debbie's message?

EDIT 15:30: Debbie's message found. Sorry about that Debbie.

Re: TalkTalk Community Pages Special Mode

Chris-TalkTalk — Wed, 05 Feb 2025 15:18:46 GMT

Thanks, could you try clearing browser history, cache and cookies and then retest please

Chris

Re: TalkTalk Community Pages Special Mode

Billx — Wed, 05 Feb 2025 16:08:52 GMT

Hi Chris,

I deleted: All Browsing history, All Cached images and files, and All Cookies of Google and TalkTalk.

It hasn't got rid of the issue.

This issue occurred previously about six months ago. But it fixed itself later on.

Bill

Re: TalkTalk Community Pages Special Mode

fr8ys — Wed, 05 Feb 2025 17:34:42 GMT

@Billx looking at the URL on the image you've posted, it includes special mode within it.

Did you first access the forum via a saved bookmark or one that came up whilst you were typing?

If so then clearing your history of visited sites should help and within bookmarks search for special-mode and delete any bookmarks should solve the issue.

Re: TalkTalk Community Pages Special Mode

Billx — Wed, 05 Feb 2025 17:57:30 GMT

Hi @fr8ys

Do you mean 'Special-Mode', which is part of the original title of my thread, 'TalkTalk-Community-Pages-Special-Mode'?

Special Mode is part of my own naming of the thread.

What I do notice, is that the current URL is:

"https://community.talktalk.co.uk/t5/Full-Fibre/TalkTalk-Community-Pages-Special-Mode/m-p/3096139#M36704"

whereas the URL in the image shows something different:

Yes, I access the forum via a saved bookmark.

As I said to Chris, I deleted All Browsing history.

No change.

Bill

Re: TalkTalk Community Pages Special Mode

fr8ys — Wed, 05 Feb 2025 18:37:36 GMT

Oh right.

What URL are you clicking on from saved then?

Can you try doing a Google search for the forum and access via that? Does special mode still show?

If not then delete your normal bookmark and re-add and then try again.

Re: TalkTalk Community Pages Special Mode

Debbie-TalkTalk — Thu, 06 Feb 2025 07:16:36 GMT

Hi @Billx

I'm unable to replicate this fault. My Community pages are not displaying the same as yours.

I know you cleared your browsers, could you also try a different browser?

Do you use the one device to access the Community? Could you try on a different device?

Re: TalkTalk Community Pages Special Mode

Billx — Thu, 06 Feb 2025 12:12:35 GMT

Hi, @fr8ys

My bookmark to TalkTalk Community simply has 'https://community.talktalk.co.uk' as the link

That properly takes me to the front page of the TalkTalk Community, though with what I called in 'Special mode'.

In normal mode, every page in the Community has a 1" high black horizontal header band at the top. This band contains any general TalkTalk links.

In 'Special Mode', that black band is shifted about 1" lower than the top of each Community page

Thus all community pages are split into two, and overlaid in their middle with the black header band.

It just looks ugly to me. Everything else works properly within the Community.

Oh, I forgot earlier.

I also go to the community, without using the the bookmark.

I open the email client, and click on one of the already received notification emails, received from the Community

That takes me directly to the relevant thread.

Of course, 'Special Mode' is there.

(I call it 'Special Mode' because the same occurred about six months ago, and then one or other system, corrected itself, without me doing anything.)

Bill