topic Re: Eero? in Full Fibre

Eero?

Talman — Wed, 05 Feb 2025 20:02:03 GMT

Every couple of days when I turn the TV on I have to reconnect to my wifi.

I spoke with someone via chat and they initiated a firmware update for the Eero which they thought would solve the issue, however today I had to reconnect to the wifi again.

I am not actually sure if the problem is with the Eero. Is it possible that the issue is with the TV box?

Everything else works fine! I am getting great speeds and the internet appears fine, which is why I am wondering if the TV box is actually the problem.

Many thanks Dave.

Re: Eero?

Karl-TalkTalk — Thu, 06 Feb 2025 07:41:21 GMT

Try a full reset of the TV box to see if it keeps dropping the Wi-Fi

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

Thanks

Karl.

Re: Eero?

Talman — Thu, 06 Feb 2025 19:12:33 GMT

Hi Karl

Okay I will give that a go and let you know what happens!

Best wishes Dave.

Re: Eero?

Karl-TalkTalk — Fri, 07 Feb 2025 07:41:19 GMT

No Problem 🙂

Karl

Re: Eero?

Talman — Tue, 11 Feb 2025 17:47:59 GMT

Hi Karl

Just to give you an update.

I have done a full factory reset and so far so good!

👍😊 Best wishes Dave.

Re: Eero?

Karl-TalkTalk — Wed, 12 Feb 2025 08:04:12 GMT

No Problem 🙂

Karl

Re: Eero?

Talman — Thu, 13 Feb 2025 16:29:09 GMT

Hi Karl

Ironically having sent the update yesterday today the box dropped the WiFi again today and I had to reconnect. Is there anything else I can try? I was hopeful that the factory reset had done the trick! 🙄

Best wishes Dave.

Re: Eero?

Karl-TalkTalk — Mon, 17 Feb 2025 08:04:42 GMT

Would you like to swap out the TV Box?

Karl.

Re: Eero?

Talman — Wed, 19 Feb 2025 15:03:37 GMT

Hi Karl

That would appear to be the only option doesn't it?🙁

Thank you for your help!

Best wishes Dave.

Re: Eero?

Karl-TalkTalk — Thu, 20 Feb 2025 06:13:01 GMT

A replacement is on the way.

Thanks

Karl.

Re: Eero?

Talman — Fri, 21 Feb 2025 08:53:28 GMT

Hi Karl

Thank you very much.

Re: Eero?

Karl-TalkTalk — Fri, 21 Feb 2025 09:00:47 GMT

You're Welcome 🙂

Regards

Karl