topic Re: Fibre box received in post in Full Fibre

Fibre box received in post

Jlh89 — Wed, 05 Feb 2025 20:43:44 GMT

I've had a fibre box received to my flat, at first we didn't have fibre but now we do after clarifying with city fibre.

An engineer was supposed to come out but the appointment was cancelled and never re scheduled.

I didnt receive a black or white box with my fibre so can't do it myself, how can I get the box to connect my fibre ?? Tried live chat but I got nowhere.

Re: Fibre box received in post

Gliwmaeden2 — Wed, 05 Feb 2025 21:19:57 GMT

Please complete your community forum profile details for Talktalk staff to identify your account, @Jlh89. Then they will get back to you during the day to start sorting this out.

Go via your avatar; settings; Personal Information. Scroll down to find the button to SAVE CHANGES.

Re: Fibre box received in post

Arne-TalkTalk — Thu, 06 Feb 2025 12:31:32 GMT

Hi Jlh89

Call the loyalty team on 03451720088 they will be able to help

Kind regards