topic Re: Full Fibre - worked for 8 hours, then stopped in Full Fibre

Full Fibre - worked for 8 hours, then stopped

sframpton — Sat, 01 Feb 2025 15:06:03 GMT

Switched from Fibre 65 to Full Fibre 150 yesterday afternoon - worked for about 8 hours then red light on Connection box. Tried re-booting but to no avail. Frustrated isn't the word for how I feel 😞

Re: Full Fibre - worked for 8 hours, then stopped

Anonymous — Sat, 01 Feb 2025 15:19:07 GMT

"red light on Connection box"

Is the red light on the eero or the ONT?

Re: Full Fibre - worked for 8 hours, then stopped

sframpton — Sat, 01 Feb 2025 15:21:37 GMT

red light is on the ONT

Re: Full Fibre - worked for 8 hours, then stopped

Chris-TalkTalk — Mon, 03 Feb 2025 08:01:19 GMT

Hi sframpton,

Can you switch the ONT off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

Re: Full Fibre - worked for 8 hours, then stopped

sframpton — Mon, 03 Feb 2025 08:16:16 GMT

Of course - just had SMS saying service is Live but it isn't so will switch off and turn back on after 30 minutes.

Re: Full Fibre - worked for 8 hours, then stopped

Chris-TalkTalk — Mon, 03 Feb 2025 08:52:46 GMT

OK thanks 🙂

Re: Full Fibre - worked for 8 hours, then stopped

sframpton — Mon, 03 Feb 2025 09:01:07 GMT

Didn't work I'm afraid - still have red light on the ONT...........will you update the ticket (1-000003-166719-0)or do I need to report this through the chat?

Re: Full Fibre - worked for 8 hours, then stopped

Chris-TalkTalk — Mon, 03 Feb 2025 14:13:19 GMT

Thanks for trying that. I can see that the issue has now been raised to Openreach and an engineer has been booked. Please let us know how you get on

Chris

Re: Full Fibre - worked for 8 hours, then stopped

sframpton — Sat, 08 Feb 2025 11:03:14 GMT

All fixed now - engineer had to resplice the external connection box :-(. I guess the moral of this is don't move on a Friday (especially in the afternoon) - the weekend ticket seems to have had not impact - it seems the Monday ticket was what generated action.

Re: Full Fibre - worked for 8 hours, then stopped

Anonymous — Mon, 10 Feb 2025 06:48:32 GMT

Morning,

I'm glad to hear that the fault has been resolved and thanks for the update.

Thanks

Michelle